Job Description

Job Description and Duties

Hybrid Telework Opportunity

The Staff Services Manager I (SSM I) serves as the Administrative and Contracts Unit Manager within the Administrative and Fiscal Operations Section of the Office of Health Workforce Development (OHWD) Operations Branch. The incumbent manages administrative operations, contract planning and monitoring, ensures compliance with state and federal requirements, and serves as the primary liaison to internal partners such as the Office of Administrative Services (OAS) and Office of Information Services (OIS), and coordinates responses to control agencies, including the Department of General Services (DGS), Department of Finance (DOF), California Health & Human Services Agency (CalHHS), the Legislature, and departmental partners. The SSM I also leads the development of standard operating procedures and tracking tools to promote transparency and efficiency. In addition, the incumbent provides guidance to OHWD management on staff performance, training, and personnel practices, and supports resource allocation decisions through data-driven analysis and reporting.

Take a 2-minute survey to tell us why you applied for HCAI! - 

You will find additional information about the job in the .

Working Conditions

HCAI offers a hybrid telework schedule with a combination of remote and in-office work schedules for CA residents only. The telework policy is subject to change, and additional in-office days may be required and/or minimal notification may be given to report to the worksite if an urgent need arises. If you are interested in maintaining a life/work balance and not dealing with a daily commute, then this position may be for you!

Telework schedules: The expectation is that all staff will work in office 4 days a week July 1, 2026. 

HCAI does not provide visa sponsorship and is not an E-Verify employer.

Special Requirements

Possession of Minimum Qualifications will be verified prior to interview and/or appointment.  If you are meeting Minimum Qualifications with education, you must include a copy of your unofficial transcripts and/or license for verification.  Official sealed transcripts will be required upon appointment.  If it is determined an application does not meet the Minimum Qualifications, the applicant will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position.  Applicants who have been withheld may file an appeal with the State Personnel Board.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience with management principles in administration, contracts, procurement, and human resources.
• Experience in leading, coaching, and mentoring staff, with the ability to perform effectively under pressure, manage multiple tasks, and adapt to shifting priorities while ensuring accurate and timely completion of work.
• Demonstrated strong interpersonal and communication skills, with the ability to communicate with tact and professionalism across all levels of departmental staff.
• Skilled in researching, analyzing, and synthesizing complex information to convey key insights clearly and concisely to diverse audiences.
• Experience developing and improving policies, processes, and procedures.
• Commitment to equity, transparency, and accountability in the distribution and oversight of the areas of technical responsibility.

Benefits

In addition to competitive public employee wages and a comprehensive benefits package, our employees enjoy meaningful and interesting work that supports access to healthcare.

To learn more about benefits for State employees, visit the Salary and Benefits page on the CalHR website.

HCAI is housed in a state-of-the-art building outside of downtown off Interstate-5. Enjoy a great work environment with many amenities, including FREE PARKING and fully equipped pay-per-charge electric vehicle charging stations. HCAI is close to many dining and shopping choices.

University of California (UC) and California State University (CSU) employees may qualify to transfer their current and previous employment credit to State of California employment through CalPERS. Human Resources can help with this process upon employment or you can reach out to CalPERS for inquiries at (888) 225-7377.

Additional Application Requirements

You must include:  1) the classification title you are applying for, 2) “JC-#497545”, and 3) your source of eligibility (i.e. List Eligibility, Lateral Transfer, Reinstatement, SROA/Surplus) in the “Examination(s) or Job Title(s) for which you applying” section of your application.  Applications received without this information may be disqualified.

If you are meeting Minimum Qualifications with education, you MUST include a copy of your unofficial transcripts and/or license for verification.  Example: if you are applying for a Staff Services Analyst position based on your Bachelor’s degree, you must attach a copy of your unofficial transcripts showing the conferred date of the degree you obtained.  Official sealed transcripts will be required upon appointment.  Applicants who fail to provide this information shall be disqualified.   

Applications received via email or fax will not be accepted.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - The application must include a Statement of Qualifications (SOQ) . The SOQ must be in 12-point Arial font, single-spaced, and no more than 2 page(s) in length. The SOQ must include responses to the following questions in numerical order; do not consolidate responses.
  1. Describe your experience processing, managing, or overseeing complex contracts and procurements. How did you ensure accuracy, accountability, timeliness, and compliance with policies, rules, laws, regulations, legislation, and oversight agency requirements?
  2. Discuss your experience processing, managing, or overseeing human resources related processes such as recruitments, onboarding, reclassifications, and organizational charts. How did you ensure accuracy, timeliness, and compliance with policy?
  3. How would you describe your leadership style? Provide an example that demonstrates your experience supervising, managing, leading, mentoring, or coaching individuals performing these roles.

Job Tags

Similar Jobs