Job Description

POSITION PURPOSE:
Assist the department manager and other Assistant Managers with the effective and professional management of the team and with creating a positive working environment for all by facilitating open communication and demonstrating an unerring commitment to the hotel and to guests. Supervise and co-ordinate the daily activities within the Doyle Bar to provide an efficient and superior guest service.

ESSENTIAL FUNCTIONS (INCLUDE BUT ARE NOT LIMITED TO):  

• Ensure smooth running of the Doyle Bar, ensuring customer service and efficiency.
• Supervise the activities of all Bar team members so they are aware of responsibilities and perform all duties to a consistently high standard.
• Assist with the preparation of weekly schedules and ensure appropriate levels of coverage and balance of duties within the team.
• Ensure that all guests are greeted in a warm and courteous fashion and tended to in a professional manner by every team member.
• To always be familiar with product offering (i.e. the menu, specials and ingredients, beverages on offer, wine list, etc.).
• To ensure the hotel & bar standards are delivered by the staff efficiently and with care to ensure high guest satisfaction. Ensure Forbes, LQA and other programs are delivered.
• To be on top of GSS scores, Tripadvisor and other reputation platforms.
• Participate in the sales and promotional activities and up-sell at every possible opportunity.
• Ensure that all Food and Beverage products are served efficiently and in accordance with the Company standard of presentation.
• Ensure the bar is properly prepared and set up prior to and after service.
• Carry out cash handling procedures in accordance with Company policy.
• Assist with Stock Control.
• Carry out any other reasonable duties and responsibilities as assigned.

  SUPPORTIVE FUNCTIONS:

• Promotes an open knowledge-sharing environment that builds knowledge, skills, and service for the benefit of the organization.
• Perform other duties as requested by management. Examples handling special guest requests and ensuring guest satisfaction
• Processes employee requests, time punches and payroll.
• Ensure that team members maintain a high standard of personal appearance and hygiene, adhering to the hotel and department’s grooming standards.
• Assists with the Hotel’s “Great Places to Work” initiative.
• Assists the department in all employee recognition programs and activities.
• Attend required meetings.
• Makes sure service stations and outlets adhere to health and safety standards

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