Job Description

As an Assistant Personal Shopper, reporting to the US Senior Personal Shopping Manager, Greg Russell, you will be facilitating the sale of luxury items to a global clientele alongside one of our highest performing Personal Shoppers by being the second port of call for their client requests, assisting with sourcing, and organising and coordinating on admin needs.

You will be a self-starter who can run and drive business generation in support of an existing client book. Upon joining you will thrive in a high-energy environment with the ability to deliver immediate strong sales as a team in dedication to your Personal Shopper. This is a crucial, supportive role at the front line of our luxury personal shopping business in the US.

Please note this role is based in NYC and will require in-office Tuesday thru Wednesday weekly along with an in-town presence up to 2 days a week.

There is a base Salary for this role with our amazing shopper programme commission on top!

We are very open to all types of flexible working, please ask us at the interview stage

Requirements

• Assist, maintain, and develop strong relationships with new and existing clients in order to provide the most personal luxury shopping experience via chat commerce to your personal shoppers business
• Research, source and find products to satisfy clients requests and needs
• Drive new customer acquisition and sales through social media channels, primarily Instagram and Tiktok
• Work alongside key operations personnel to ensure E2E client journey KPIs are achieved, especially: raising sales orders, submitting purchase declarations, updating clients on their order progress, and liaising with brand and supplier partners via Slack, G-Suite and WhatsApp
• Collaborate alongside the DTC team and management to create edits & client experiences, leaning into cross categories to assist in driving overall company turnover and key business metrics
• Build strong relationships externally with suppliers and luxury brands to gain first access to products
• Assist personal shopper with client appointments both domestically and internationally (if required)
• Commute locally in the Manhattan area to hold in-town shopping days to proactively source and suggest new products and brands
• Network in the NYC community by contributing a presence at upcoming collections and new product launches of interest to your personal shoppers clients

Benefits

• Healthcare Options
• Employee Assistance Programme through Lifeworks
• Access to BEN our benefits platform
• 401K
• Staff discounts
• The Inclusive Threads DE&I Program
• 18 Days Vacation
• Flexible working, “Flex at Threads”
• Long service awards
• Mentorship & Coaching
• 12 weeks Leadership programme

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