Job Description

The Counter Manager is a crucial position within the Charlotte Tilbury brand, responsible for driving effective and efficient operations. This role embodies the 5 Ps: Professional, Proactive, Passionate, Prescriptive, and Potential. 

Requirements

• The Counter Manager is a crucial position within the Charlotte Tilbury brand, responsible for driving effective and efficient operations 

• This role embodies the 5 Ps: Professional, Proactive, Passionate, Prescriptive, and Potential 

• Drive financial results in-store to meet and exceed plan, focusing on Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT) 

• Lead by example on personal KPI goals, communicating and managing agreed goals with staff members 

• Demonstrate expertise in retail artistry brands, showcasing entrepreneurial spirit while adhering to Company guidelines 

• Customer Service 

• Manage customer queries using sound judgment and achieve positive outcomes 

• Collaborate with the Account Executive and Area Trainer to ensure continuous training and development of the team, upholding Charlotte Tilbury standards in both service and artistry 

• Extend exceptional customer service beyond the in-store experience whenever possible 

• Team Management 

• Anticipate staffing needs, sourcing and selecting talent to deliver business objectives, including a bench for freelance and permanent staff 

• Determine individual and team sales targets to meet and exceed plan 

• Analyze business performance and proactively plan strategy within day-to-day business and events 

• Ensure the counter is customer-ready from open to close of business 

• Maintain required inventory levels and accurate stock files 

• Control store expenses, such as counter consumables, within budget guidelines 

• Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team
• Maintain technology on the counter and raise operational issues for resolution in a timely manner 
• Store and Retail Partner Relationships 
• Establish and develop cooperative and mutually respectful relationships with the store retail operations team 
• Suggest win-win opportunities to drive sales within the store 
• Schedule team coverage to optimize customer flow 
• Maintain excellent counter hygiene standards and uphold store standards and policies at all times

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