Job Description

Dean’s Professional Services is now hiring a qualified Care Coordinator   to work for a HealthCare Organization in Texas . – Remote Position must reside in McAllen, Austin, or San Antonio. 

We are on a mission to create care that is more convenient and professional. With solutions that are value-based and patient-centered. To accomplish this, we are looking for individuals who share our sense of excellence and are ready to embrace new opportunities!

The Care Coordinator  is responsible for supporting care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home visits and documents the plan for care/services of activities.

Job Duties :

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and work with healthcare and community providers partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records by state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Managers, community-based organizations, and Disease Managers
• Provide education on benefits and resources available
• Performs other duties as assigned
• Complies with all policies and standards

Job Requirements:

• Remote Position must reside in McAllen, Austin, or San Antonio.
• High School Diploma or equivalent – Required  
• Minimum 1 year of experience - Required
• Knowledge of customer service - Required
• Knowledge in a managed care environment - Required
• Experience operating office equipment/computer - Required
• Knowledge of medical terminology - Required  
• Experience in DME - Preferred
• Work from Home experience - Preferred  

Job Details:

• Schedule: M- F 8 am – 5 pm
• Starting at $17/hr. (based on experience) + benefits.
• Full benefits – healthcare, dental, vision, 401k program.
• Temp-to-Hire Opportunity 

Dean’s Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 45,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information please visit .

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