Job Description

Full job description

Job Title: Patient Care Coordinator

Type: Flexible In Person/ Possible Hybrid Role

Location: In Person / Hybrid (Possible) - UpNorth Therapies, Carrington, ND

Hours: Part-time, Flexible schedule

About Us:

UpNorth Therapies is a private speech pathology practice specializing in orofacial myology, speech, language, as well as other specialty services. Our mission is to provide compassionate, high-quality care to our clients and to support our team in a collaborative, nurturing, and balanced work environment.

Position Overview:

We are seeking a dedicated and detail-oriented Patient Care Coordinator to join our team. This role is pivotal in ensuring a smooth and positive experience for our clients from initial contact through follow-up care. The ideal candidate will have strong communication skills, be highly organized, and have the ability to conduct various administrative and management tasks efficiently. Our goal is to create a welcoming, transparent, and down to earth environment to support our not only our patients but our team!

Responsibilities:

• Serve as the first point of contact for clients and families, providing friendly, professional support and information about our services.
• Manage scheduling including the coordination and tracking of patient appointments
• Assist with client intake and ensure all necessary forms and documentation are completed accurately.
• Minor billing (2 months until January) - no insurance claim management
• Provide ongoing communication support between patients/clinician and respond to inquiries by phone/text, email, etc. in a timely manner.
• Maintain accurate and confidential client records through HIPAA and privacy policies
• Collaborate with the team to ensure seamless coordination of care.
• Participation in team meetings/trainings
• Perform other administrative tasks as needed to support daily operations.
• Other duties assigned upon comfortability could include: social media management, marketing materials creation, etc.

Qualifications:

• High school diploma or equivalent; additional education in healthcare, business administration or a related field is a plus.
• We are more than willing and will provide training for this position!
• Prior experience in a healthcare administrative role preferred.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Willingness to learn and become efficient in technology (Google Workspace, Electronic Medical Records software, communication software)
• Ability to work independently and as part of a team (takes initiative and driven)
• Comfortable with hybrid work and adaptable to work in both in-person and remote settings.

Incentives:

• Paid Trainings (EMR Software, etc.)
• Flexible schedule with the possibility of hybrid work
• Wellness/Health Stipend
• PTO
• Competitive pay based on experience
• Supportive and collaborative team environment

If you're passionate about patient care and want to join a dynamic FUN team that values flexibility and work-life balance, we encourage you to apply!

How to Apply:

Please submit your resume via indeed or directly to info@upnorththerapies.com. We look forward to hearing from you!

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 15 – 25 per week

Schedule:

• Day shift
• No weekends

Ability to Commute:

• Carrington, ND 58421 (Preferred)

Work Location: Hybrid remote in Carrington, ND 58421

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