Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

Start Your Career Opportunity of a Lifetime at Vail Resorts: Vail Resorts Corporate Sales and Services (CSS) department is seeking a passionate, guest experience driven, and enthusiastic individual to join our remote team! Our team is composed of goal-oriented individuals who are encouraged to bring their unique skill sets to work every day. You will be an active member of a team that works to provide our guests an Experience of a Lifetime at our Epic mountains across the U.S. and Internationally.

Our team members are responsible for all one-on-one interactions that take place across our communication channels (phones, email, and occasionally chat) and actively contribute to the overall experience of our guests. Inbound calls, chats, and emails offer a variety of sales inquiries, general information about our products and resorts, support, and opportunities to provide helpful solutions to guest service incidents. You will be part of a dynamic team with CSS whose opportunities for both personal and professional development are limitless!

Job Specifications:

• Outlet: Corporate
• Expected Pay Range: $20.00 - $22.76 / hour
  • 7:00AM - 6:00PM MST
• Shift & Schedule Availability: Full Time
• Other Specifics: Remote 

Job Responsibilities:

Responsible for providing informed and accurate responses to customers about products and services offered for all ski resorts and properties in the Vail Resorts portfolio via telephone and/or email.

Able to provide an Experience of a Lifetime through consistently providing positive guest interactions and strong attention to detail.

• Ability to communicate well verbally and in writing. Writing is succinct and free of grammatical and punctuation errors.
• Working with managers to achieve monthly departmental goals.
• Must be able to maintain quality performance on incoming multi-channel contact from guests with a goal of answering at least 50-75 contacts per day along with other contact KPI (Key Performance Indicator) goals like quality and customer satisfaction.
• Guest contact across voice, email, and chat reflect a variety of sales, service, and service recovery communications.
• Retaining significant amounts of information to provide the best customer service with the most accurate and helpful information.
• An organized, responsible, punctual, and accountable individual who has a sense of urgency, recognizes the importance of adhering to contact center protocols and customer service standards.
• Ability to work well with the contact center team as a whole. This means actively contributing to team meetings, maintaining flexibility in employee scheduling with a willingness to adapt to changes in workflow and environment as our business is ever-changing.
• The ability and willingness to work on other back-end administrative tasks such as processing delinquent payments, on an as needed basis, or specialty areas such as Better Business Bureau responses, escalations, and quality monitoring.
• Successful seasonal agents continually demonstrate the ability to go above and beyond basic job requirements, including bringing suggestions for improvement to leadership.
• Flexibility to work assigned schedules, as needed. Schedules can shift to satisfy needs of business. Schedules may include 3:30-midnight on ~7 peak days and all candidates will be required on designated peak days with some holidays required.
• This is a seasonal, full-time, role, reflecting 32-40 weekly hours with required overtime during peak periods and deadlines.

Job Requirements:

• High School diploma or GED equivalent: college preferred
• 1+ year experience in a customer service role preferred
• Knowledge of and the ability to use a PC as well as Microsoft Office Suite and ability to quickly learn call center phone systems.
• Distraction free environment and workspace
• Cell phone and or Land Line
• High speed internet (wired connection) 20+mbps that is provided by a direct carrier

The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 503561
Reference Date: 07/18/2024 
Job Code Function: Sales   

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