Job Description

JOB SUMMARY

The Certified Medical Assistant assists in the examination and treatment of patients under the direction of a physician and/or nursing staff. Interviews patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records or inputs information to patients' medical records. Prepares treatment rooms for the examination of patients. May draw and collect blood samples from patients and prepare specimens for laboratory analysis. May perform administrative duties such as ordering supplies, answering the phone, and scheduling appointments.

ESSENTIAL FUNCTIONS

• Obtains appropriate patient medical history necessary to perform diagnostic procedures as ordered; radiology, laboratory, audiometry (if applicable) and spirometry.
• Performs proper patient/specimen identification. Obtains and labels specimens appropriately and completely according to policy.
• Performs patient intake of information, documents patient care and data collection appropriately in patient record.
• Assist physician/provider with patient exams, including but not limited to patient positioning, collection of specimens, performance of non-invasive procedures, and general patient support.
• Performs invasive procedures under the direct supervision of the clinic physician/provider.
• Obtains blood specimens in a timely manner by venous puncture on patients of all ages without undue stress or injury to the patient while adhering to universal precautions procedures.
• Retrieves test results and clinical documents.
• Populates lab results into appropriate flow sheets accurately and in a timely fashion.
• Maintains quality and safety compliance of the lab equipment.
• Verifies accurate handling of all lab samples couriered from the clinic.
• Ensures superior ongoing patient satisfaction and customer service.
• Communicates effectively with internal and external customers.
• Maintains professional standards related to clinical practices, and continuing education.
• Maintains a safe and clean environment.
• Practices fiscal responsibility and accountability.
• Maintains adequate stock of supplies by monitoring par levels.
• Assists with scheduling, reception and computer work as needed.
• Must be free from governmental sanctions involving health care and/or financial practices.
• Complies with the hospital’s Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations, and hospital policies and procedures.
• May be required to work in other clinic environments according to distribution of staff and patient loads.
• Other duties as assigned. This list is non-exhaustive.

JOB QUALIFICATIONS

• Certification
  • Medical Assistant Certification (CMA)
  • See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy.
• Licensure
  • None
• Experience
  • One year of Medical Assistant experience preferred.
  • Phlebotomy experience preferred.

Knowledge, Skills, and Abilities:

• The ability to maintain continuing education requirements and all certifications and licenses as required
• Licensed professionals must strictly adhere to the ethical code of their respective discipline.
• Knowledge of basic patient care procedures.
• Efficient time management and prioritization skills.
• Ability to speak clearly to communicate and positively interact with patients, patient families, physicians, and staff to effectively care for the patients.
• Ability to perform multiple tasks simultaneously with frequent interruptions and under stressful conditions.
• Analytical and reasoning skills with a high level of mental concentration and memory.
• Math aptitude including ability to calculate.
• Computer Knowledge including the ability to enter material into electronic record. Ability to operate telephone, fax, computer, and copy machine to perform the duties of the position.
• The ability to demonstrate knowledge of developmental stages and apply developmental theories/concepts when planning and implementing care for the appropriate age of the patient. Ability to maintain the appropriate level of knowledge and skills.
• Must demonstrate and maintain current knowledge and skill in the following age groups:
  • Infant (Neonate to Age 1)
  • Pediatric (Age 1-11)
  • Adolescent (12-18)
  • Adult (19-64)
  • Geriatric (Age 65 and older)

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