Job Description
Summary:
This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day-to-day operations within the Brown Health Physician Group. As the Medical Assistant I must maintain a professional, positive manner when talking with patients (and all customers) in person, over the phone or via email.
***MUST BE A CERTIFIED OR REGISTERED MEDICAL ASSISTANT
Responsibilities:
• Works closely with providers to assist in delivering world class care to patients.
• Provides a high level of customer service to all new and existing patients in the practice.
• Rooms patient and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressure, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Records patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs office testing and EKGs as needed. Required to perform controls on certain in-office Tests.
• Assists provider with in-office medical procedures.
• Properly labels all specimens, adhering to Brown University Health policy.
• Chaperones Providers as required.
• Administers vaccines and medications as ordered by provider, adhering to Brown University Health policies.
• Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice.
• Stocks rooms and monitors expiration dates of exam room supplies.
• Monitors and logs medication/vaccine refrigerator temperatures.
• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriate as needed.
• Follows scheduling rules and direct schedules for patient visits in other Brown University Health practices.
• Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consultation notes, hospital notes etc. If not available, contact facility or other practice to obtain them.
• Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.
• Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.
• Responsible for informing managers of clinical supply needs or assistance with ordering.
• Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.
• Works assigned clinical buckets timely.
• Must be able to work independently with little supervision.
• Adheres to Brown University Health policies. Always use discretion to ensure patient confidentiality.
• Performs other duties as requested.
SKILLS:
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR is strongly preferred. (EPIC preferred but not required)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.
Education & Experience:
- Must have CCMA or RMA certification
• High School Diploma or equivalent required.
• Education from approved medical assistant program or equivalent.
• One to three years as a medical assistant preferred.
Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.
Location: BHMG-North Dartmouth-531 Faunce Comer Rd, USA:MA: North Dartmouth
Work Type: Full Time
Shift: Shift 1
Union: Non-Union
Job Tags
Full time, For contractors, Work at office, Remote work, Shift work,