Job Description

Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Consumer Bank for Deposit 2.0, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.
• Develop and maintain strong relationships across multiple product areas on the path to delivering Deposit 2.0.
• Execute build across multiple product teams using dependencies and dedicated teams.
• Pore over data, customer feedback, and customer research and use all the key insights to be an advocate of the customer experience, create compelling product/experience proposals and to influence internal stakeholders.
• Continuously seek to find a meaningful balance between user needs, business objectives, and technical feasibility, while managing the product delivery timeline.
• Manage work in a highly organized, flexible manner, while staying focused on critical scope.
• Drive solutions across the organization; working with various lines of businesses, design, legal, operations, finance, and Agile technology teams to prioritize, deliver the core deposit platform modernization roadmap.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Bachelor of Science or Bachelor of Arts degree or equivalent experience.
• Excellent communication and interpersonal skills.
• Ability to develop and prioritize the product backlog to ensure the team delivers high value features.
• Experience building product roadmaps.
• Leader of collaborative scrum events (backlog refinement, sprint planning, sprint review and sprint retrospectives).
• Customer-centric focus and keeps rapport with end users.
• Proficient in JIRA.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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