Job Description

Job Title: Customer Experience Services Sr. Consultant TS/SCI & Full Scope Poly
Location: Fairfax, VA
Salary Range: USD $129,000 – $174,150 per year
Visa Support: No visa sponsorships supported

 

Job Description

We are seeking a Senior Consultant with Top Secret Clearance and full scope polygraph for an onsite role in Fairfax, VA. This position requires a deep understanding and extensive experience with Avaya systems and technologies. The successful candidate will develop testing strategies, collaborate with cross-service teams, and support global deployments.

Key Responsibilities:

• Avaya Expertise: Develop and implement testing strategies related to Avaya architecture, design, and implementation.
• Customer Interaction: Provide direct support to customers, ensuring high-quality service and addressing technical issues.
• Technical Guidance: Offer technical advice on operations and maintenance of voice networks, including patching and upgrading Avaya products.
• Voice Network Management: Monitor and manage voice call traffic, migrate call flows, and handle server management.
• Documentation & Training: Maintain documentation for communication management, train newer engineers, and provide administrative support.

Must-Haves:

• Top Secret Clearance with full scope polygraph
• Located within a commutable distance from Fairfax, VA
• At least 5 years of professional experience in a related field
• Strong technical knowledge and experience with Avaya’s product portfolio, including Communication Manager, Session Manager, and SIP
• Bachelor’s degree or equivalent experience

Screening Questions:

1. What is your reason for leaving your current role, and what are you seeking to achieve in your next role?
2. What motivates you about working with Avaya and this specific opportunity?
3. What is your notice period or availability to start?
4. What is your current work authorization status in the U.S.? (Permanent Authorization, Temporary Authorization, or No Authorization)
5. What are your base salary expectations, and are they negotiable?
6. For any roles where you were employed for less than 2 years, please explain the reason for leaving.

Interview Steps:

1. Initial interview with Hiring Manager (30-60 mins, phone or video call)
2. Technical/Panel interview with the hiring team (video call)
3. Additional interviews may be required
4. HR round

Company Culture & Perks: Our company is a leader in providing innovative communication solutions that drive customer engagement and business success. We value diversity and encourage growth and development through continuous learning and professional development.

Benefits:

• Comprehensive health insurance (medical, dental, vision)
• Generous time-off policy
• Access to on-demand learning platforms
• Opportunities for career growth and development
• Community impact programs

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