Are you looking for a position with a variety of different duties? Are you looking for a position where you get to meet new people on a regular basis?
If so, Postal and Parcel Services at Iowa State University is currently seeking candidates for a Customer Relations Coordinator III!
Postal and Parcel Services provides inbound and outbound delivery and metering services for USPS, UPS, FedEx, and DHL. This role involves sorting and coordinating parcel and package shipments, fulfilling customer requests, supporting customer billing, and performing deliveries as needed.
Duties/Responsibilities:
Provides information, recommendations and suggestions about USPS, FedEx, UPS and DHL products and services to best meet customer shipping needs.
Explains to customers shipping and mailing policies and procedures as well as services department offers.
Processes outgoing mail/parcels to meet or exceed USPS and other vendor requirements, paying special attention to hazardous materials, international export control, etc.
Maintains and builds customer relationships.
Specializes in shipping regulations to meet customer needs.
Resolves customer issues (e.g. damaged packages, late deliveries, insurance claims, etc.).
Processes vendor invoices for departmental billing, verifying accurate assignment of charges to customers worktags (resolving billing issues).
Creates and maintains departmental Postal Account Numbers in the Postal billing system.
Distributes mail and serves as a backup delivery driver.
Liaises with vendors, especially as necessary to resolve issues or to determine the best methodology for shipping.
Assists with department communications.
Completes ad hoc reports.
Coordinates special projects.
Monitors website for accuracy of information.
Keeps up to date with relevant technology.
Supports the overall operation of the mail center.
Other duties as assigned.
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Level Guidelines
Senior-level position applies advanced and specialized expertise and competencies
Typically receives general supervision with high level guidance on the most complex assignments
Completes assignments which are moderately difficult or difficult
Resolves issues, including atypical issues, and makes recommendations
May lead projects of limited scope
Functions as go to. Responds to inquiries and requests from others inside and outside work area
May act as a lead, assigning tasks and providing guidance to lower level workers
May provide supervision to one to two other staff or lead a small work team
Provides guidance to students
To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
About Iowa State University
Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against.
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