Main Purpose of the role:
The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communication includes answering general import enquiries and acting as an intermediary between customers and other internal groups.
Main Tasks:
Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
Provides information about container availability, last free day and vessel arrival.
Coordinates solutions to documentation and logistics issues for customers.
Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous demeanor .
Makes necessary outgoing calls when required to follow up on outstanding issues.
Performs various miscellaneous customer requests.
Assists with special projects aimed at improving efficiency and customer outcomes.
Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
Any other duties as assigned.
Function:• High school diploma or general education degree (GED);
• One year related experience and/or training in a service related industry; or equivalent combination of education and experience.
• Excellent Soft skills
• Previous call center experience preferred.
...Were seeking a Board Certified Behavioral Analyst looking for an opportunity to gain hands-on experience in a unique setting. This is an... ...Full-Time - Hybrid Qualifications :~ Graduate from a BCBA program~ Current license as a Board Certified Behavior Analyst...
...Job Title: Recreation Summer Worker We are seeking Recreation Summer Workers to join our team for the upcoming summer season. This role provides a fantastic opportunity to engage with community members, lead recreational camp activities, and gain valuable experience...
...Customer Service Associate - Healthcare (Orem, Utah, US) A fantastic opportunity Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Job Overview As a Customer Service Representative, you'll support a well-known...
...the firm is committed to helping more people achieve financially what is most important to them. Team Overview The Rotational Development Program (RDP) provides a combination of rotational assignments, mentoring, and coaching to build a broad range of experience...
...and is able to multi-task.Posting daily,weekly and monthly invoices and keeping them paid in a timely manner.Collecting payment and posting to accounts receivable accounts. Sending out statements.Full job description with interview.Pay is based on knowledge.