Job Description

Our client, a large countertop and floor importer/manufactuere is actively looking for Customer Service Representative for their Long Island distribution center.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Ensure effective and efficient handling of customer transactions.
• Accurately record and maintain customer contact information and details.
• Build and maintain strong customer relationships on behalf of the company.
• Handle inbound sales calls and initiate outbound sales calls as necessary.
• Consistently follow up on commitments made to customers in a timely manner.
• Monitor stock levels to facilitate effective handling of customer orders.
• Assist customers in determining their order requirements and needed services.
• Appropriately identify and escalate any customer issues as they arise.
• Provide price quotes, credit terms, and process sales orders accurately.
• Process sales transactions and handle payments accurately and efficiently.
• Coordinate trucking and delivery of materials to customers based on delivery schedules.
• Create shipping orders and packing lists as needed.
• Address any customer issues that may arise during the delivery process.
• Provide support to the Sales Representatives as needed.
• Demonstrate a customer-focused approach, effective collaboration, and clear communication within the team.
• Maintain up-to-date knowledge of company products and services.
• Perform any additional duties as required or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

• High School Education Required. Some college work completed preferred.
• Minimum 2 years’ customer service experience.
• Clear communication with the ability to use positive language.
• Attentiveness.
• Proven ability to handle multiple tasks at once.
• Goal oriented focus.
• Good mathematical skills; ability to do calculations quickly.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
• Intermediate skills in MS Outlook, Word and Excel.
• Bilingual is (Spanish) preferred

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