Job Description

Description We are looking for an attentive and detail-oriented Customer Service Representative to join our team on a contract basis in Boston, Massachusetts. This role is ideal for someone passionate about delivering excellent customer experiences through effective communication and problem-solving. You will play a key role in ensuring customer satisfaction and maintaining operational efficiency. Responsibilities: - Handle a high volume of inbound calls, providing prompt and courteous assistance to customers. - Resolve customer inquiries and issues efficiently, ensuring a positive resolution. - Perform data entry tasks accurately to maintain customer records and process orders. - Respond to customer emails with attention to detail and a commitment to quality. - Manage both inbound and outbound calls to address client needs effectively. - Utilize Microsoft Excel and Word to create reports and organize information. - Schedule appointments and coordinate customer services as needed. - Process order entries with accuracy and attention to detail. - Collaborate with team members to improve service delivery and customer satisfaction. Requirements - Previous experience in a call center or customer service role is required. - Strong proficiency in answering inbound and handling outbound calls. - Familiarity with data entry and maintaining accurate customer records. - Experience in email correspondence with customers or clients. - Competence in using Microsoft Excel and Word for reporting and organization. - Ability to schedule appointments and manage calendars efficiently. - Excellent communication skills and a customer-focused mindset. - Strong organizational skills and attention to detail. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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