Customer Service Supervisor Job at HiredChina, Abroad

WjQyQk5hbXpENHVZcG1QZ21QN1BsZnNMaWc9PQ==
  • HiredChina
  • Abroad

Job Description

3+ years customer / technical service in supervisory role in lawn and garden tools. Strong verbal, written, and analytical skills. Ability to communicate with associates, customers and management. Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook. Working knowledge of CSR software (FreshDesk a plus). Working knowledge with operating system software (Oracle a plus). Empower and support team to perform responsibilities for a variety of roles. Maintain focus on team morale and change/improvement management. Oversee 3rd party customer care center relations, managing call escalations, providing IPLs or Manuals, and offering SOPs for process support. Manage 3rd distributor relations to facilitate a service network with warranty approvals, IPLs, and spare parts support for repairs. Develop and update product troubleshooting and warranty process SOPs. Create advanced troubleshooting and repair guides for service centers, agents, and customers. Review and revise technical documents including illustrated product listings, owner's manuals, and product bill of materials. Report product issues to manufacturing. Supervise spare part inventory inspections. Manage in-house rework of products and spare parts.

Job Tags

Similar Jobs

CRH

Ground/Maintenance Person Job at CRH

 ...aggregate distribution network covers Florida, Southern Mississippi, South Carolina, and Alabama. Position Overview The Plant Maintenance position will be responsible for daily maintenance and repair of the plant as well as other miscellaneous work that needs to be... 

Sanford Health

LPN - PRN - LTC Job at Sanford Health

 ...Department Details Join our team as a PRN LPN! - $28+ per hour, depending on...  ...in establishing and maintaining effective working relationships with resident, health care...  ...time off package to maintain a healthy home-work balance. For more information about Total... 

Seva Hospitality

Marriott Hotel General Manager Job at Seva Hospitality

 ...company. Job Description At SpringHill Suites by Marriott , were committed to making travel an elevated experience. We...  ..., Vision, and a rewarding bonus structure. Upon opening the hotel, as a General Manager you will: Oversee all aspects of operations... 

Big Mamma

Head of people USA Job at Big Mamma

 ...positions. Build partnerships with culinary schools, hospitality associations, and networks. Manage candidate pipeline and hiring coordination. Ensure compliant recruitment documentation and employment contracts. Align tools and reporting with... 

Sherman Associates

Security Guard - Riverside Plaza Job at Sherman Associates

 ...Security Guard - Resident Services Officer (RSO Staff I) Twins Cities Metro Area - Riverside Plaza Starting Pay: $20/hr + full time benefits Schedule Availability: Full time - (40 hours a week) Shifts Available ~ Wednesday - Sunday, 4 pm - 12 am (midnight...