Job Description

HighPoint Technology Group isn't an Information Technology Consulting company or a traditional MSP. We are a customer service company that solves business problems that happen to involve technology. Our first focus is on understanding the client's business and personnel needs and delivering an IT solution that fits in perfectly with their vision. This customer first focus is present throughout the entire company from sales to operations. Its woven into our culture and our accountability. Highpoint is on a mission to deliver on this promise, and it will continue to fuel our growth and ambition to be the best in the industry and for our clients.

The HighPoint Technology Group team is looking for a Data Center Operations Technician II in the Katy, TX area. In this role you will be part of a rapidly growing and changing data center environment. The Data Center Operations Technician II is responsible for monitoring and reporting on all data center facilities services including physical security, HVAC, electrical plants, and all critical service delivery network infrastructures. The Data Center Operations Technician II will be tasked with ticketing requests from customers, Security teams, management, and Facilities Engineers in support of 24x7x365 operations. 

MINIMUM QUALIFICATIONS:

• Minimum of FOUR YEARS working in a Network Operations Center (NOC), with complex data center facilities such as Electrical, Mechanical, and HVAC systems in a Data Center environment.

• Prior military experience preferred but not required.

• Strong verbal and written communication skills.

• Ability to work with senior company leaders in the delivery of exceptional customer service.

• Ability to maintain Service Level Agreements (SLA's) through the implementation of proactive issue detection and reporting tools.

• Ability to follow accurate and complete support procedures, systems documentation, and issue tracking entries.

• Proficient knowledge of Windows operating systems and Microsoft Office programs.

• Shows good judgment and instincts in decision making opportunities.

• Ability to prioritize in a complex, fast-paced environment.

• Ability to work in a 24 x 7 environment, with 12 hour rotating shifts with ability to work weekend shifts or after-hours as required. This position is a nighttime shift position. 

• Ability to lift up to 50lbs. and work in elevated or tight locations.

• High School diploma/GED
• Certification or formal training in data center operations is required.

PRINCIPAL ACCOUNTABILITIES:

• Monitor all critical facilities including HVAC, Electric, and Mechanical systems.

• Monitor the critical service delivery infrastructure for both customer facing and internal networks.
• Serves as a point of contact for external customer issues when reported to the Operations Command Center.
• Day to day delivery of all moves, add, and change (MAC) requests including hardware installations and network cabling.
• Document and implement best practices and processes in order to minimize operational downtime through facility ticketing system.
• Assist creating “Method of Procedure” documents for personnel to follow for planned and unplanned events.
• Assists with coordination, communication, and escalation efforts during emergency recovery events for customers.
• Assists with the development of tools that will enhance the team's performance.
• Contributes to outage postmortem analysis meetings and discussions.
• Maintain work area in a safe and orderly manner to ensure facility is ready for customer visits at any moment.

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