Job Description

Position Title : Desktop Support Technician(US Citizens Only)

Location : Remote

We are currently seeking candidates who meet the following qualifications:

• Respond to and resolve technical issues reported by users via helpdesk tickets, phone, or in-person.
• Provide support for hardware, software, and peripheral devices, including desktops, laptops, printers, and mobile devices.
• Diagnose and resolve hardware and software issues, including operating systems, applications, and network connectivity.
• Perform regular system maintenance and updates to ensure optimal performance.
• Install, configure, and maintain desktop hardware, operating systems, and applications.
• Assist with onboarding new employees by setting up workstations and user accounts.
• Collaborate with the IT team to resolve network-related issues and provide connectivity support.
• Support VPN access and troubleshoot remote connectivity problems.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Document processes and procedures to improve operational efficiency.
• Educate users on best practices, IT policies, and procedures.
• Provide guidance on software usage and basic troubleshooting techniques.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are a plus.
• Proven experience as a Desktop Support Technician or similar role.
• Experience with IT service management (ITSM) frameworks and tools.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting hardware and software issues.
• Experience with Active Directory, Office 365, and remote support tools.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively.
• Federal Experience is a plus.
• Required Security clearance.
  
  
  If you meet these qualifications, please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.

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