Job Description

This Year, It’s Time to Love Your Job Again!

Are you an experienced dispatcher that’s ready to join a top HVAC company with over 20 years of distinguished service in Maryland, Pennsylvania, and Delaware?

We are seeking a Lead Dispatcher to ensure smooth service department operations, coordinate technicians, and deliver outstanding customer service.

As a Lead Dispatcher, you’ll optimize schedules, handle emergencies, and be the communication hub between technicians, clients, and management. If you thrive on organization, problem-solving, and communication, we encourage you to apply!

Pay Range: $55,000–$65,000

Typical Hours: Monday–Friday, 8:00 AM to 4:00 PM with a remote on-call rotation 

What Can We Do for You?

• Competitive Pay: $55,000–$65,000 per year!

• 50% covered healthcare.

• 401(k) with company match.

• Paid holidays.

• Participate in a remote on-call rotation.

• Opportunities for professional growth and advancement.

• A supportive team environment that values your contributions.

What You’ll Do as Our Lead Dispatcher:

• Coordinate and dispatch HVAC service technicians based on skill level, job priority, and geographical location.

• Optimize schedules and routes to reduce travel time and increase efficiency.

• Monitor and adjust the schedule throughout the day to accommodate emergencies or changes.

• Utilize Service Titan to create, coordinate, and schedule service calls.

• Collaborate with the General Manager to achieve revenue goals.

• Provide technicians with detailed job information and ensure closeout procedures are followed after each call.

• Build repair estimates, adding materials, labor hours, and a work summary for management review.

• Review invoices during closeout to ensure proper information and charges are included.

• Schedule follow-up appointments and facilitate emergency parts pickups as necessary.

• Direct the CSR team to assist with customer calls, quote building, and scheduling.

• Forecast workload 2–3 days in advance, considering weather conditions and demand.

• Maintain the technician's on-call schedule and send weekend on-call texts every Friday.

• Participate in the on-call rotation, addressing urgent issues outside of standard hours.

Requirements for the Lead Dispatcher:

• Minimum of 2 years of experience in dispatching for HVAC.

• Strong proficiency with CRM platforms (Service Titan experience preferred).

• Excellent communication skills, both written and verbal.

• Strong organizational skills with the ability to multitask effectively.

• Problem-solving mindset and ability to thrive in a fast-paced environment.

• Empathy and professionalism when handling customer inquiries.

• Proactive and detail-oriented, with accurate data entry skills.

We are an Equal Opportunity Employer offering competitive compensation, excellent benefits, and opportunities for advancement within the home services industry. Join us today and make an impact!

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