25% travel
Can live in either Miami, FL or Columbus, OH
on-site
responsible for assisting in the CRM implementation to D365 which will include the setup and conversion to the Microsoft Dynamics platform.
act as a liaison between the BSA team, development team, and business users.
Post implementation activities will include the ongoing support and maintenance of our D365 platform, ongoing training, and daily support for 17 business locations.
Minimum Education Experience:
Bachelor’s Degree in Computer Science or related field; Business Analysis Certification such as CBAP, AAC, IIBA; 3 – 5 years of experience with Microsoft Dynamics 365; Certifications in D365 Business Central, Customer Service, and/or Field Service is recommended; 5+ years of Homebuilding experience is strongly encouraged. Experience with HomebuilderOne may be beneficial in lieu of other education or skills.
Skills and Abilities:
Technical proficiency with D365 modules. Knowledge of general computer applications including Microsoft D365, Microsoft Office (Excel, Outlook, PowerPoint, Word), Power BI, SharePoint365, Sales, and Homebuilding. Excellent verbal and written communication skills. Ability to quickly identify and resolve problems/issues. Working within a team environment is essential. Detail oriented with excellent customer service skills. Prior Leadership skills are also a plus for this position. Ability to handle multiple tasks simultaneously.
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