Job Description
Accertify is the trusted partner to the world's leading eCommerce brands. With industry-leading fraud prevention and digital identity offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable legitimate eCommerce, delivering peace of mind to merchants and their customers across the globe. Team Accertify provides a solution merchants trust and a career you can trust.
Accertify is growing, and we want to add a
Fraud Analyst to our Global Fraud Fighting Team.
How will you make an impact in this role? As a Fraud Analyst, you will help facilitate Accertify’s overall mission of delivering exceptional digital experiences by researching and decisioning on high-risk e-commerce transactions for clients across all industries.
Key Responsibilities: - Identify and prevent fraudulent transactions, powering exceptional client results
- Work well with a team of industry experts to monitor real-time fraud decisioning software
- Independently resolve problems that require in-depth investigation and/or research
- Constantly communicate fraud trends and share best practices with peers and leaders
- Perform a thorough manual review of queued transactions to determine the likelihood of fraud and subsequently approve/reject said transactions
- Maintain professional persistence when reviewing transactions or speaking with customers
- Prioritizes work to meet and exceed deadlines and performance goals
- Reports platform issues as they arise and proactively identifies potential impacts to clients
- Ensure the success of Accertify’s customers by delivering results on a daily basis
Qualifications: - Bachelor’s Degree required
- Strong desire to build a career in the fraud prevention industry
- Previous e-commerce fraud prevention, investigation, or similar experience preferred but not required
- Fine-tuned organizational, analytical, and critical thinking skills strongly desired
- Exceptional problem-solving skills
- Displays confidence in making decisions quickly and independently
- Must be able to work in a fast-paced, ever-changing environment
- Strong internet research skills with the ability to navigate multiple systems at once
- Demonstrated experience and/or strong working knowledge of Microsoft Office Suite
- Must have flexibility to work morning, afternoon, and evening shifts, including non-business hours, weekends, and holidays
- Spanish-speaking proficiency is a plus but not required
Additional Details: - Location: Onsite at the Accertify Headquarters in Itasca, IL: 2 Pierce Place, Suite 900, Itasca IL 60143
- Flexibility to work a 4x10 weekly schedule (start as early as 6 AM CT (end 4PM CT) or as late as 2 PM CT (end 12 AM CT); this will include one-weekend shift)
- The position's training will be from 9 a.m. to 5 p.m. for three weeks, all onsite in the Itasca, IL office. Following this training, schedules will be determined based on client needs.
- The first six months will be fully onsite in the Itasca office each workday, with the position becoming hybrid (three days in the office, one day work from home) following the six-month point. Accertify reserves the right to convert any and all positions to fully in-office in the future. Additional work-from-office days may be required throughout the year based on client/department needs.
- PTO blackout period is from November 15th through the end of the calendar year. No time off requests are allowed during this period.
- Visa Sponsorship: employment eligibility to work for Accertify in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.
Job Tags
Holiday work, Full time, Shift work,