Job Description

​ Agency: Department of Employment Security 

Position Title:  Fraud Special Investigations Manager (Public Service Administrator, Opt. 1, Spanish Speaking Option)
Closing Date/Time: 09/27/2024 
Salary: Anticipated Starting Salary: $7,966 - $9,006 monthly, plus 5% bilingual option pay 
Job Type: Salaried 
Category:  Full Time 
County: Cook 
Number of Vacancies: 1 
Plan/BU:  None 

Posting Identification: 41446

**************** A RESUME IS REQUIRED FOR THIS JOB POSTING ****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Position Overview

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as a Fraud Special Investigations Manager. This position will serve as a subject matter expert regarding the Illinois Unemployment Insurance (UI) Act and the UI benefit claims taking and adjudication process and direct a team of subordinate investigators for cases that involve complex benefit fraud schemes, including but not limited to multiple claims, third party participation, misuse of Social Security Numbers, fictitious employer schemes and stealing benefits through identity theft. Responsibilities include evaluating cases and current fraud detection methods, making recommendations for improvement, conducting staff training, and making decisions regarding prosecution of alleged improper benefit payments. This position provides a great opportunity for someone who has a strong knowledge of UI laws and regulations and fraud investigative techniques and is dedicated to determining accurate unemployment insurance benefit claims. The ideal candidate for this position will have excellent organizational skills, strong leadership skills, extensive experience performing financial fraud investigations, and experience supervising a team. IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.

Essential Functions

• Under general direction, serves as the Fraud Special Investigations Manager for the Illinois Department of Employment Security (IDES)
• Serves as full line supervisor
• Assigns, reviews and evaluates cases completed by investigative staff
• Confers with the Manager on establishment of annual program goals and objectives
• Confers with staff from the Office of Attorney General, State’s Attorney and District Attorney, US Postal Inspector and the US Department of Labor, Inspector General offices to coordinate and implement the exchange of information regarding the quality and completeness of evidence and the preparation and referral of fraud violations for civil or criminal prosecution in accordance with the IL UI Act and state and federal legislation
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization
• Requires ability to speak and write the Spanish language at a colloquial skill level in carrying out position duties in conjunction with Spanish speaking clients

Preferred Qualifications (In Order of Significance)

• Four (4) years of professional experience applying unemployment insurance laws to determine benefit eligibility
• Two (2) years of managerial experience in the development, implementation and maintenance of a program, including developing long-term goals and objectives and directing activities and operations
• Two (2) years of professional experience performing fraud investigations
• Experience monitoring program output levels for delivery of services in accordance with state and federal laws, policies and guidelines, including but not limited to U.S. Department of Labor (DOL) requirements
• One (1) year of professional experience supervising staff, including providing training and evaluating staff performance
• Experience utilizing tax and/or fraud detection software to examine financial records; examples of applicable tax and fraud detection software systems include but are not limited to: GenTax, MyTax Illinois, the National Association of State Workforce Agencies (NASWA) Integrity Data Hub, Thomson Reuters Fraud Detect and CLEAR
• Experience speaking to various groups to convey policy and procedures in a manner easily understood by diverse audiences
• Experience with the grievance and discipline processes contained in bargaining unit contracts
• Professional experience conducting training
• Basic proficiency in Microsoft Office Suite products, including Outlook, Word and Excel

Conditions of Employment

• Requires an Illinois State Police background check and self-disclosure of any criminal history.
• Requires ability to successfully complete a fingerprint-based background check.
• Requires ability to utilize Spanish in the performance of all duties.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• This position is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Monday - Friday, 8:30 am - 5:00 pm 
Work Location:  33 S State St Chicago, IL 60603-2804 
Agency Contact:  sudi.garcia@illinois.gov 
Posting Group:  Leadership & Management 

About the Agency

The Illinois Department of Employment Security’s (IDES) mission is to serve Illinois workers and employers to the best of our ability and to use our knowledge of the Illinois workforce to inform sound policy decision making. IDES encourages economic growth and stability in Illinois by providing vital Employment Services to Illinois residents and employers, analyzing and disseminating actionable Labor Market Information, and administering Unemployment Insurance programs.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

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