Front Desk Agent Job at Sheraton Valley Forge, King of Prussia, PA

WUlxRU42dTFBNHFkb0dMbW52akltUGdKaUE9PQ==
  • Sheraton Valley Forge
  • King of Prussia, PA

Job Description

Wurzak Hotel Group is looking for an upbeat Front Desk Agent to support the Guest Services department at our gorgeous property, Sheraton Valley Forge Hotel. This position is responsible for managing all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. Essential Functions * Perform all check-in and check-out tasks * Manage online and phone reservations * Inform customers about payment methods and verify their credit card data * Register guests collecting necessary information (like contact details and exact dates of their stay) * Welcome guests upon their arrival and assign rooms * Provide information about our hotel, available rooms, rates, and amenities * Respond to clients’ complaints in a timely and professional manner * Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs * Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests * Upsell additional facilities and services, when appropriate * Maintain updated records of bookings and payments Qualifications The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience * Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel reservations software * Customer service experience * Excellent communication and organizational skills Compensation and Benefits

  • Competitive Salary
  • Paid Time Off
  • Medical, Dental, Vision health insurance
  • Robust supplemental insurance for Life, AD&D, Pets, legal and more
  • Wellness programs for mental, physical, and financial wellness
  • Hotel and travel discounts
  • Generous retirement/401k benefits
  • Education and professional development
Wurzark Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Tags

Full time, Local area, Shift work,

Similar Jobs

Big Mamma

Head of people USA Job at Big Mamma

 ...positions. Build partnerships with culinary schools, hospitality associations, and networks. Manage candidate pipeline and hiring coordination. Ensure compliant recruitment documentation and employment contracts. Align tools and reporting with... 

Palm Bay Ford

Accounts Payable / Accounts Receivable Clerk Job at Palm Bay Ford

 ...and is able to multi-task.Posting daily,weekly and monthly invoices and keeping them paid in a timely manner.Collecting payment and posting to accounts receivable accounts. Sending out statements.Full job description with interview.Pay is based on knowledge.

CRH

Ground/Maintenance Person Job at CRH

 ...aggregate distribution network covers Florida, Southern Mississippi, South Carolina, and Alabama. Position Overview The Plant Maintenance position will be responsible for daily maintenance and repair of the plant as well as other miscellaneous work that needs to be... 

City of Lake Charles

Recreation Summer Worker Job at City of Lake Charles

 ...Job Title: Recreation Summer Worker We are seeking Recreation Summer Workers to join our team for the upcoming summer season. This role provides a fantastic opportunity to engage with community members, lead recreational camp activities, and gain valuable experience... 

Lensa

Home Office Rotational Development Program Job at Lensa

 ...the firm is committed to helping more people achieve financially what is most important to them. Team Overview The Rotational Development Program (RDP) provides a combination of rotational assignments, mentoring, and coaching to build a broad range of experience...