Job Description

Summary

About Us

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good nights sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

Summary

A Barista will exceed the expectations of all guests in a multitude of tasks that include, but are not limited to, taking orders and serving food and beverages to patrons at the coffee shop. A Barista’s duties include but are not limited to preparing food and drink items to specific Jo’s standards, performing daily duties assigned by management and help to maintain Jo’s high level of cleanliness. Furthermore, Baristas are expected to provide customers with a singular experience, a consistent product, high quality food and drinks, and must be committed to superior customer service.

Qualifications

Knowledge, Skills, and Abilities:

· Six (6) months coffee related experience in service industry

· High School diploma or general education degree (GED)

· Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility. Must maintain unexpired TABC Certification and Food Handler Certification

· Must be able to speak, read, write and understand the primary language(s) of the workplace

· Ability to write routine reports and correspondence

· Ability to speak effectively before groups of co-workers and sister property staff

· Ability to create documents in Excel and Word

· Ability to understand other computer programs (i.e. Property Management System and Point of Sale)

· Ability to apply concepts of math including: addition, subtraction, multiplication, and division, using whole numbers, common fractions, and decimals

Job Responsibilities:

· Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

· Maintain a high level of personal hygiene and adhere to dress code policies, wearing the Jo’s uniform and closed toe shoes

· Play music for the whole community, including being aware of inappropriate music choices (i.e. offensive lyrics, volume, etc.)

· Respect fellow employees, customers and the work environment

· Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages

· Explain how various menu items are prepared, describing ingredients

· Take orders from patrons for food or beverage, and prepare the item to specification

· Gain knowledge of the Point of Sale (POS) system so that each transaction performed is accurate

· Restock items using the system First-in, First-out (FIFO)

· Check invoices for accuracy as deliveries arrive at Jo’s

· Clean during and at the end of each shift, according to the side-work assigned

· Ensure open lines of communication with all departments and upper management at all times via phone, email, log books, and attending meetings to ensure all needs of the workplace are met

· Communicate time-off requests with the shift cover book and confirm schedule with management before taking time-off

· Maintain a high level of cleanliness and safety in the work area

· Ensure that all equipment is maintained in good, safe working condition

· Maintain an increased awareness of safety issues throughout the property

· Keep abreast of safety and emergency procedures and OSHA requirements

· Give excellent customer service to each patron

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