Job Description

Job Title: General Manager – Limited Service Hotel
Location: Biloxi & Hattiesburg, Mississippi Area
Reports To: Regional Director of Operations / Corporate Office

Position Summary:
The General Manager is responsible for the overall leadership, operations, and profitability of the hotel. This role ensures the highest level of guest satisfaction, drives revenue growth, controls costs, and maintains compliance with brand standards, company policies, and all applicable laws. The General Manager will lead, develop, and motivate a team to deliver consistent operational excellence in a limited-service environment.

Key Responsibilities:

Operations Management

• Oversee daily operations of the hotel, including front desk, housekeeping, maintenance, and breakfast service.

• Ensure all areas of the property meet or exceed brand standards for cleanliness, maintenance, and presentation.

• Monitor guest feedback and address service issues promptly to maintain high guest satisfaction scores.

• Maintain a visible presence in the hotel to interact with guests and staff.

Financial Performance

• Develop and manage annual budgets, forecasts, and financial plans to achieve revenue and profit goals.

• Control expenses through effective scheduling, inventory management, and cost-saving initiatives.

• Review daily, weekly, and monthly reports to monitor performance and identify areas for improvement.

Sales & Revenue Generation

• Implement sales strategies to increase occupancy, ADR, and RevPAR.

• Maintain relationships with local businesses, community leaders, and tourism organizations in the Biloxi and Hattiesburg markets to drive market share.

• Partner with the sales team (if applicable) and execute local marketing initiatives.

Team Leadership & Development

• Recruit, train, schedule, and manage hotel staff, ensuring adherence to company policies and brand standards.

• Foster a positive work environment that promotes teamwork, accountability, and professional growth.

• Conduct regular staff meetings and performance reviews to maintain operational excellence.

Compliance & Safety

• Ensure compliance with all federal, state, and local laws, including labor regulations and safety requirements.

• Maintain accurate records related to payroll, scheduling, and incident reports.

• Oversee property safety and security protocols, including emergency procedures.

Qualifications:

• Minimum of 3–5 years of hotel management experience, preferably in a limited-service or select-service environment.

• Proven ability to achieve financial targets and improve guest satisfaction.

• Strong leadership skills with the ability to motivate and manage a diverse team.

• Excellent communication, problem-solving, and organizational skills.

• Proficiency in property management systems (PMS), Microsoft Office, and hotel revenue management tools.

• Flexible to work evenings, weekends, and holidays as business demands.

Physical Requirements:

• Ability to stand and walk for extended periods.

• Ability to lift up to 25 pounds occasionally.

Benefits:

• Competitive salary and performance-based bonus structure

• Medical, dental, and vision coverage

• Paid time off and holiday pay

• Employee discounts at company properties

• Professional development and career growth opportunities

• 401 (K) Retirement Plan

• 8 federal holidays annually

• Paid professional learning opportunities

• Employee Assistance & Wellness Program

• Workers' Compensation safety coverage

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