Help desk Job at AI Spins Inc., Madison, WI

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  • AI Spins Inc.
  • Madison, WI

Job Description

WI - DFI - Help Desk III

The State of Wisconsin is looking for a Help Desk III.

Top Required Skills & Years of Experience:

6 or more years of experience in the following:

  • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
  • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
  • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
  • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Top Nice to Have Skills:

  • ITIL 4 Foundation certification or similar
  • CompTIA A+ certification of similar
  • PMP certification or similar

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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  • Dice Id: 91142726
  • Position Id: 8430389

Job Tags

Contract work,

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