Job Description
About the Role: We’re looking for a detail-oriented, problem-solving, and adaptable HR Coordinator to ensure a world-class experience for our contract employees and customers. As the face of our back-office team, you’ll handle onboarding, offboarding, timesheets and payroll while collaborating with business development and recruiting teams to provide quick, thoughtful answers.
This role combines customer service, administrative coordination, timekeeping, HR, and problem-solving. While your day will have structure, expect a variety of tasks and questions daily.
Ideal candidates come from diverse backgrounds like retail, restaurants, or customer service, and must have a strong customer focus. Proficiency in Excel and great writing skills are key, as you’ll frequently interact via email and text. You must also be resourceful and proactive when handling unfamiliar situations.
Responsibilities Include: Customer Service
- Monitor and respond promptly to all inquiries related to timekeeping, expenses, and time off, ensuring contractors and clients receive accurate and timely information.
- Act as a point of contact for contractors, providing support throughout their journey, addressing questions, troubleshooting issues, and maintaining a high standard of service.
Timekeeping and Payroll
- Update and verify weekly payroll adjustments, ensuring accuracy in Sick Time, Paid Time Off, Insurance, Per Diem, and Expenses.
- Reconcile hours worked, per diem, and expenses between the timekeeping system and Vendor Management Systems (VMS) on a weekly basis, ensuring consistency and resolving discrepancies.
- Collaborate with internal teams and external partners to resolve any payroll or timekeeping issues promptly and efficiently.
Off-boarding
- Proactively contact contractors near the end of their assignment, providing them with detailed information regarding the return of company equipment, PTO balances, and benefit closeout procedures.
- Ensure contractors understand the next steps in the off-boarding process, addressing any questions or concerns to facilitate a smooth transition.
- Coordinate with internal departments to ensure all off-boarding tasks are completed on time and accurately.
Administrative Support
- Update system records regularly to ensure accuracy, compliance, and efficiency in handling contractor information.
- Contribute to process improvements by identifying inefficiencies and suggesting potential solutions.
Qualifications and Requirements: - Experience in customer service with a strong commitment to putting the customer first.
- Detail-oriented, ensuring accuracy that even the small details are correct.
- Ability to manage multiple tasks efficiently and prioritize what matters most.
- Problem Solver who enjoys finding new solutions daily.
- Comfortable and efficient filtering, sorting, and intermediate Excel functions.
- Ability to write professional HR correspondence and emails.
- Collaborative team player, reliable, and ready to support colleagues across the company.
Salary & Benefits :
In compliance with this state’s pay transparency laws,
the pay range for this role is $45,000 - $56,000/yr and may be eligible for an annual discretionary bonus . This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.
Our team members receive a comprehensive benefits package which includes:
- Medical, Prescription, Dental, Vision Insurance
- Flexible time off & 9 Paid Holidays
- Sick time
- A monthly technology stipend
- Voluntary Disability, Life, Dependent Life and AD&D Insurance
- Flexible spending accounts
- 401(k) with employer match
- Employee Assistance Programs
- Referral & Employee Discount Programs
Hybrid work schedule (i.e., work remotely up to 3 days a week; work in-office at least 2 days per week)
Job Tags
Holiday work, Full time, Contract work, For contractors, Remote job, Flexible hours, 2 days per week, 3 days per week,