Job Description

IT Desktop Support/Employee Technology Experience Technician I Category: Global Technology Services Position Type: Regular Full-Time External ID: 15111 Location: Memphis, TN, United States Date Posted: Nov 6, 2024 Share: share to e-mail Tweet share to twitter Share on Facebook share to facebook Share on LinkedIn share to linkedin Apply Now Overview THE ROLE: The IT Desktop Support Technician / Employee Technology Experience Technician II will work the hours of M-F 7:00am-3:30pm. This is an exciting opportunity onsite at our state of art facility in Memphis, TN. Will be providing broad scope of operational support which includes installs, moves, add, and change (IMAC) requests supporting the Desktop IT infrastructure in both office and warehouse environments. Employee Technology Experience Technicians also support events.Starting hourly rate is $23-$25.66/Hour plus yearly bonus potential andvariety of benefits offered to eligible employees in the US. HOW YOU WOULD CONTRIBUTE *:* Provides service and user support during maintenance checks or dispatches Diagnoses errors or technical problems and resolve accurate solutions Produces timely and detailed service reports Collects and analyzes performance data to provide technical assistance Provides technology support as needed for events Ties workflow to schedule Accurately documents solutions related to complex issues Builds workaround procedures when standard procedures have failed and ensures issues are resolved Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers Builds positive relationships with customers SUPERVISORY RESPONSIBILITIES: None Qualifications SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: Skills: Customer-centric. Attention to detail, effective communicator Passionate about technology Ability to lift and move hardware Solid grasp of Windows 10, Windows 11, Microsoft Office Products Familiarity with desktop, laptops, mobile devices, printers or other devices Familiarity with Active Directory, ITIL Service Management and ticketing systems Work is onsite along with OT that may be required at times Certificates / Training: Experience required for Level I: 1+ years experience performing desktop / user support Education: Bachelor's in Information Technology or additional 4 years of lieu degree Certificates / Training Preferred: CompTIA A+ or equivalent PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers Manual dexterity required Moderate: Mostly standing, walking, bending, frequent lifting WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. The office is clean, orderly, properly lighted and ventilated Noise levels are considered low to moderate #LI-JH1 #teamherbalife #HerbalifeManufacturing At Herbalife, we value doing what's right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife's ongoing success. Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email your request to talentacquisition@herbalife.com . Share: share to e-mail Tweet share to twitter Share on Facebook share to facebook Share on LinkedIn share to linkedin

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