Job Description

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re a team of 25 today, scaling quickly, and investing in the leadership capacity needed to grow sustainably while serving our clients with consistency and excellence. 

 
We are not a corporate machine—and we don’t want to be! We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy.    

 

What We’re Looking For 

We’re on the hunt for IT Helpdesk Technicians  of all experience levels to join our team! 

Whether you’re just starting out in IT or bringing years of technical expertise, if you enjoy solving problems and have the passion of making technology work for people, we want you on our team. 

Please note: This is an ongoing recruitment. We’re continuously hiring to support our growing team.   

What You’ll Do 

As an IT Helpdesk Technician, you’ll be part of our service delivery team, ensuring clients receive timely, effective, and friendly IT assistance. Depending on your experience, your responsibilities may include: 

• Provide friendly and effective technical support both remotely and onsite. 

• Respond to client requests submitted through tickets, phone calls, emails, and in-person interactions. 

• Support desktops, servers, Microsoft 365, and other business technologies. 

• Assist with system administration, network management, and project work as skills allow. 

• Document solutions and contribute to the team knowledge base. 

• Collaborate with team members to ensure smooth escalations and effective knowledge sharing. 

• Provide support during occasional evenings and weekends as required. 
  
   

What You Bring To The Table   

• At least one year of IT support, help desk, or related experience. 

• A customer-first mindset with a friendly, collaborative approach. 

• Strong problem-solving skills, with the ability to spot patterns and suggest long-term fixes. 

• A proactive and resourceful attitude, and the confidence to ask for help when needed. 

• Passion for technology and how it can make a positive impact. 

• Curiosity and drive to keep learning—we support ongoing training and certifications! 

What You’ll Need   

• Ability to pass a basic background check for airport security badging   

• Valid driver’s license (or willingness to get one) and the ability to drive. Driver policies apply. Please note that we do not expect you to have a car.  
  
   

Where You’ll Work    

• This is an in-office role in Juneau or Anchorage, Alaska.  

• Relocation assistance is available. 

• This is NOT a remote position.  
  
   

What’s In It For You   

• Full-time, permanent role  

• Compensation based on experience, starting at $20/hr for entry-level 

• Health insurance (with vision coverage)   

• Retirement plans   

• Personal Time Off 

• Flexible scheduling policy   

• Mobile device plans reimbursement   

• Relocation assistance 
  
   

Why You’ll Want to Work with Us 

Employee satisfaction and growth is important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities.  See what else our current employees have to say.  

Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields. 

Job Tags

Permanent employment, Full time, Part time, Work at office, Relocation package, Flexible hours, Afternoon shift,

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