Job Description

IT Manager (MSP)                                                                                                             $100,000

We are looking for an experienced service manager . The ideal candidate will have 5+ years of experience working for MSPs or proven experience managing IT teams, preferably experience in the areas of
project management, project engineering, vCIO, technical account manager, and team
leadership/management.

The Service Manager will be responsible for the day-to-day service delivery of our help
desk, monitoring and managing our ticket queues, assigning and delegating tasks, and
working as the highest escalation point of the help desk. It is the role of the service
manager to implement and utilize tools to track KPIs and performance of the team,
identify root cause issues, and to keep the team working as efficiently as possible.

Responsibilities:

The Service Manager will be responsible for the day-to-day service delivery of
our help desk, monitoring and managing our ticket queues, assigning and
delegating tasks, and working as the highest escalation point of the help desk
It is the role of the service manager to implement and utilize tools to track KPIs
and performance of the team, identify root cause issues, and to keep the team
working as efficiently as possible

Experience with the following technologies is a plus:

• • ConnectWise Manage
• • Datto RMM
• • BrightGuage
• • Unifi Networking
• • Fortinet Firewalls
• • Dell SonicWALL
• • MS365/Entra ID

Qualifications:

• 8+ years of experience working for MSPs or proven experience managing IT teams
• ConnectWise Manage
• Unifi Networking
• Fortinet Firewalls

 

Job Tags

Full time,

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