Role: IT Solutions Architect/IT Administrator
Location: Falls Church, VA Hybrid
Duration: Fulltime/ Permanent
Responsibilities/Essential Functions
The incumbent provides IT administrative support for a variety of IT services, including implementing, monitoring, and maintaining our client's on-premises and cloud infrastructure. The incumbent works on a continuous basis to identify and establish scalable and secure solutions for our client organization to meet demand and timelines for IT Services from our client business units and vendors. Our client IT operating environment must meet industry best practices for security standards, and the incumbent is responsible for remediating vulnerabilities that exist in the system. The IT Systems Administrator is also responsible for ensuring that a user should only have access to the specific resources, data, and applications that are appropriate for their respective job duties. Additionally, the IT Systems Administrator is responsible for disaster recovery solutions, systems documentation, and updating Standard Operating Procedures.
The incumbent is also responsible for Help Desk tickets by providing IT support, including troubleshooting technical issues and resolving all other support requests. Additionally, it is expected that the IT Systems Administrator will be responsive to user support requests, is able to work in a team and communicate effectively, and improve customer service, perception, and satisfaction.
The IT Systems Administrator's responsibilities include the accurate inventorying and documentation of our client's server, storage, workstation, peripheral, and printing environment. Based on the monitoring of inventory, the incumbent will determine when the acquisition of new IT equipment is necessary and will coordinate the purchase. The incumbent performs the continued evaluation of the technology and acquisition process for efficiencies and cost savings and makes recommendations to senior management, ensuring that recommendations are feasible and align with our client mission requirements. The IT Systems Administrator is responsible for submitting IT invoices to accounting and delivering IT infrastructure services within budget.
IT Infrastructure Services (50%)
IT Solution Development (20%)
IT Strategy (10%)
IT Project Management (10%)
IT Help Desk Support (10%)
Education and Experience
Required Skills
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