ITSM Program Manager Job at HighCloud Solutions, Saint Paul, MN

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  • HighCloud Solutions
  • Saint Paul, MN

Job Description

Title

ITSM Program Manager

Location

Remote

Rate

DOE /If your experience and skills match call us immediately for submission

Duration

6 Months

Interview Type

Either Webcam Interview or In Person

Job Type

C2CW2

Experience

Years

Job Description

Responsibilities:

  • Assist in managing the end point engineering team and functions.
  • Assist in managing the service desk team and functions.
  • Work with managers on team team dynamics and effectiveness metrics.
  • Oversee and/or run projects to address end of life hardware replacements Operating system patching application installation upgrades and like efforts.
  • Be cognizant and address any security risks or concerns that may impact the endpoint environment.
  • Be fluent in ITSM processes with a focus on incident problem asset and configuration management.
  • Perform a gap analysis on processes against best practices and recommend changes for improvement where needed.
  • Measure and trend key process indicators to support 1 3 and 5year roadmap.
  • Review and make current documentation create artifacts for any missing documents.
  • Work with other information technology teams as applicable to meet the organizations needs.
  • Work with existing vendors on Service Level agreements focusing on quality.
  • Evaluate new vendors for potential cost savings and/or efficiencies.
  • Work with the organization to stay abreast of all new technology that may benefit the council.
  • Works with the appropriate Subject Matter Expert) to creates administers and troubleshoots Active Directory Group Policies (GPO) for the purpose of addressing organizational needs and providing operational capabilities to users.
  • Collaborate with other Information technology team(s) to deliver the appropriate technology and support to our customers.

Job Tags

Full time, Immediate start,

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