Job Description

ITSM Program Manager

Remote

DOE /If your experience and skills match call us immediately for submission

6 Months

Either Webcam Interview or In Person

C2CW2

Years

Responsibilities:

• Assist in managing the end point engineering team and functions.
• Assist in managing the service desk team and functions.
• Work with managers on team team dynamics and effectiveness metrics.
• Oversee and/or run projects to address end of life hardware replacements Operating system patching application installation upgrades and like efforts.
• Be cognizant and address any security risks or concerns that may impact the endpoint environment.
• Be fluent in ITSM processes with a focus on incident problem asset and configuration management.
• Perform a gap analysis on processes against best practices and recommend changes for improvement where needed.
• Measure and trend key process indicators to support 1 3 and 5year roadmap.
• Review and make current documentation create artifacts for any missing documents.
• Work with other information technology teams as applicable to meet the organizations needs.
• Work with existing vendors on Service Level agreements focusing on quality.
• Evaluate new vendors for potential cost savings and/or efficiencies.
• Work with the organization to stay abreast of all new technology that may benefit the council.
• Works with the appropriate Subject Matter Expert) to creates administers and troubleshoots Active Directory Group Policies (GPO) for the purpose of addressing organizational needs and providing operational capabilities to users.
• Collaborate with other Information technology team(s) to deliver the appropriate technology and support to our customers.

Job Tags

Similar Jobs