Job Description

Position Overview:The Laundry Operative plays a crucial role in the laundry department of a P&O cruise ship responsible for efficiently handling and processing laundry items to ensure cleanliness and proper care of guests clothing and ship linens. They contribute to creating a positive guest experience by delivering highquality laundry services.

Key Responsibilities:

1. Laundry Operations: Perform a range of laundry operations including sorting washing drying folding and ironing of guests clothing crew uniforms and ship linens following established procedures and quality standards.
2. Equipment Operation: Operate and maintain laundry equipment such as industrial washing machines dryers ironing machines and folding machines. Report any equipment malfunctions or maintenance needs promptly.
3. Inventory Management: Monitor and maintain inventory levels of laundry supplies including detergents fabric softeners and other necessary items. Assist in inventory stocktaking and replenishment.
4. Quality Control: Inspect laundered items to ensure cleanliness proper folding ironing and presentation. Address any stains or damages and report them for appropriate action.
5. Guest Service: Provide friendly and efficient service to guests regarding laundryrelated queries requests and concerns. Ensure timely delivery and return of guests laundry items.
6. Safety and Compliance: Follow safety protocols and adhere to health and safety regulations and procedures specific to P&O cruise ships. Comply with laundryrelated environmental and waste management policies.
7. Record Keeping: Maintain accurate records of laundry activities including daily production reports laundry requisitions and guest laundry charges. Assist in generating laundryrelated reports as required.
8. Team Collaboration: Collaborate with other laundry operatives and department members to ensure smooth operations and timely completion of tasks. Assist in training new laundry staff if needed.
9. Efficiency and Productivity: Optimize work processes to ensure maximum efficiency and productivity in the laundry department. Identify areas for improvement and suggest solutions.
10. Cleanliness and Organization: Maintain cleanliness and organization in the laundry area including workstations storage areas and equipment. Adhere to P&O cruise ships laundry department sanitation and hygiene standards.

Requirements:

• Experience: Previous experience as a Laundry Operative preferably in a hotel resort or cruise ship setting is beneficial but not mandatory. Onthejob training may be provided.
• Physical Stamina: Ability to handle physically demanding tasks including lifting heavy laundry bags and standing for extended periods. Stamina to work in a fastpaced environment.
• Attention to Detail: Excellent attention to detail to ensure proper sorting folding and presentation of laundered items. Ability to identify and address stains damages or other issues.
• Time Management: Strong time management skills to meet deadlines and complete laundry tasks efficiently.
• Communication: Good communication skills to interact with guests and colleagues effectively. Proficiency in English is typically required.
• Adaptability: Flexibility to work different shifts including weekends and holidays as laundry operations are often required around the clock.
• Team Player: Ability to work well within a team environment collaborating with colleagues to achieve common goals.
• Compliance: Willingness to adhere to company policies laundry department procedures and health and safety regulations specific to P&O cruise ships.

Working as a Laundry Operative on a P&O cruise ship offers an opportunity to contribute to creating a memorable guest experience by ensuring clean and wellmaintained laundry items. It requires attention to detail physical stamina and the ability to work effectively in a fastpaced environment while adhering to P&O cruise ships specific standards and procedures.

Remote Work :

No

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