Company: eGastroMD
Job Type: Full-Time Remote
Pay: $27-$35 per hour
eGastroMD is a gastroenterology-focused patient support organization dedicated to providing compassionate efficient and high-quality communication services. We help patients navigate appointment scheduling service inquiries portal access and non-clinical gastroenterology questions with professionalism and care. As we grow we are seeking a reliable Live Chat Representative to join our remote support team.
The Live Chat Representative will assist patients providers and general users through eGastroMDs online chat platform. This role focuses on delivering prompt accurate and empathetic assistance while maintaining a professional patient-first approach. Ideal candidates are excellent communicators fast typists and able to manage multiple conversations in a remote environment.
Respond quickly and professionally to all incoming live chat requests.
Provide non-clinical support regarding services appointment inquiries preparation instructions and patient portal navigation.
Assist with scheduling requests or direct users to the appropriate department.
Document all chat interactions accurately in internal systems.
Escalate urgent or complex concerns to the proper administrative or clinical team.
Maintain a friendly empathetic and patient-focused tone at all times.
Handle multiple chat conversations simultaneously while keeping accuracy and speed.
Meet performance goals related to response time service quality and customer satisfaction.
Uphold HIPAA regulations and safeguard all patient information.
High school diploma or equivalent; college coursework preferred.
Experience in live chat support customer service or healthcare communications preferred.
Strong written communication and excellent typing speed.
Ability to multitask and remain organized in a busy chat environment.
Tech-savvy and comfortable navigating multiple platforms.
Calm patient and professional demeanor.
Reliable internet connection and the ability to work in a quiet remote setting.
Familiarity with medical terminology or gastroenterology is a plus.
Competitive hourly rate
Performance bonuses and incentive pay
Overtime opportunities
100% remote position
Work-from-home technology support
Ongoing coaching and professional development
Supportive virtual team environment
Health dental and vision coverage
Paid time off (PTO) sick leave and holiday pay
Career growth opportunities
Wellness and employee assistance resources
...Schowalter Villa is looking for a full-time Grounds Maintenance Team Leader to join our team! The typical hours for this position are Monday through Friday, 7:30am - 4:00pm. Position Overview: The Grounds Maintenance Team Leader will be responsible for coordinating...
...Customer Service Associate - Healthcare (Orem, Utah, US) A fantastic opportunity Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Job Overview As a Customer Service Representative, you'll support a well-known...
...and is able to multi-task.Posting daily,weekly and monthly invoices and keeping them paid in a timely manner.Collecting payment and posting to accounts receivable accounts. Sending out statements.Full job description with interview.Pay is based on knowledge.
...professional company, striving to be number one in carryout, delivery, customer service, sales... everything! While the entire... ...doorsteps. For this role specifically, we are looking for part-time drivers who mostly work during our busiest hours, around dinner time...
...A leading investment banking firm in Boston seeks an Associate to work closely with senior team members. This role involves analyzing companies, building financial models, drafting proposal materials, and managing due diligence. Ideal candidates have 2-4 years of investment...