Live Chat Representative Job at TEC accutite, South San Francisco, CA

WUltSE1xMjNEb0Nkb0dMam5QL0xsUEFHaUE9PQ==
  • TEC accutite
  • South San Francisco, CA

Job Description

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.


We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:
• Engage with customers in real-time through live chat to provide support and assistance
• Resolve customer queries, complaints, and issues in a timely and professional manner
• Identify and escalate complex issues to the appropriate team or department
• Maintain accurate records of customer interactions and transactions
• Provide feedback and suggestions for improving the customer experience

Qualifications:
• High school diploma or equivalent
• Previous experience in customer service or a similar role
• Excellent communication skills, both written and verbal
• Ability to multitask and work under pressure
• Proficiency in typing and using live chat software

Skills:
• Strong problem-solving skills
• Empathy and patience when dealing with customers
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Flexibility to work in a fast-paced environment

Job Tags

For contractors, Remote work,

Similar Jobs

Huntington Bancshares, Inc.

Investment Banking Associate — TMT & FinTech Job at Huntington Bancshares, Inc.

 ...A leading investment banking firm in Boston seeks an Associate to work closely with senior team members. This role involves analyzing companies, building financial models, drafting proposal materials, and managing due diligence. Ideal candidates have 2-4 years of investment... 

CRH

Ground/Maintenance Person Job at CRH

 ...aggregate distribution network covers Florida, Southern Mississippi, South Carolina, and Alabama. Position Overview The Plant Maintenance position will be responsible for daily maintenance and repair of the plant as well as other miscellaneous work that needs to be... 

City of Lake Charles

Recreation Summer Worker Job at City of Lake Charles

 ...Job Title: Recreation Summer Worker We are seeking Recreation Summer Workers to join our team for the upcoming summer season. This role provides a fantastic opportunity to engage with community members, lead recreational camp activities, and gain valuable experience... 

Schowalter Villa

Grounds Maintenance Team Leader Job at Schowalter Villa

 ...Schowalter Villa is looking for a full-time Grounds Maintenance Team Leader to join our team! The typical hours for this position are Monday through Friday, 7:30am - 4:00pm. Position Overview: The Grounds Maintenance Team Leader will be responsible for coordinating... 

Domino's Franchise

Part Time Delivery Driver Job at Domino's Franchise

 ...professional company, striving to be number one in carryout, delivery, customer service, sales... everything! While the entire...  ...doorsteps. For this role specifically, we are looking for part-time drivers who mostly work during our busiest hours, around dinner time...