Loan Officer Assistant (Loa) Job at Metroplex Mortgage Services, Inc., Tampa, FL

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  • Metroplex Mortgage Services, Inc.
  • Tampa, FL

Job Description

This is a full-time on-site role for an Administrative Assistant at our Tampa, FL office. The Administrative Assistant will be responsible for providing administrative support, managing phone calls, maintaining communication with clients and colleagues, and assisting executive staff. The role requires excellent organizational and clerical skills to ensure smooth office operations and effective communication. Responsibilities:

  • Ensure customer account information is up-to-date
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Record customer interactions and follow up on their experience with our company
  • Regularly meet with sales lead to receive the newest service and product knowledge
Qualifications: • NMLS License or willing to be licensed About Company: Metroplex Mortgage Services, Inc. is a top-ranked USDA lender specializing in government loans. Founded in 2001 by the President, the company has grown to serve Florida, Alabama, Tennessee, and Texas. With in-house underwriting capabilities, we provide streamlined loan approval processes and deep expertise in the No Down Payment USDA Rural Home Loan and VA programs.

Job Tags

Full time,

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