Job Description

Are you interested in joining a leader in the mortgage industry who offers stability and growth, ongoing training opportunities and employee engagement? We're hiring a mortgage loan officer assistant who will work directly with and support our loan origination staff. You’ll track leads daily, schedule appointments for the mortgage team, prepare paperwork, and respond to customer inquiries on transactions as needed. If you're a detail-oriented employee with strong communication and time management skills, we highly encourage you to apply. Responsibilities:

• Verify all loan package documentation received is accurate and complete in accordance with company policy and procedures and report any discrepancies to the loan originator/ loan officer
• Assist with administrative duties such as making and screening calls, booking appointments, etc.
• Answer questions about transactions for clients and company employees to help ensure a high level of customer satisfaction
• Be the primary liaison between the mortgage loan officer and our clients and schedule meetings to discuss outstanding items
• Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
• Work in synergy with our ISAs and real estate agents, educating them on available loan programs.
• Deliver swift, competent responses to our in-house Realtor and builder referrals.
• Follow up promptly on inbound leads and collaborate with our ISAs and agents on each lead.
• Make full use of our company-provided CRM system, ensuring it remains updated.
• Engage with applicants promptly, providing insightful, consultative mortgage options.
• Review rates, costs, and program options and keep all stakeholders informed of transaction status.

Qualifications:

• Proficiency in MS Office required; CRM, MLS, DU, and proprietary mortgage software preferred
• Having an NMLS license is not required, but is preferred
• Preferably 2-3 years of administrative support in a professional office or mortgage environment
• Preferred degree in banking or finance, and a high school diploma or equivalent is required
• Ability to effectively work in a strong team-oriented environment and provide outstanding communication and customer service to clients
• NMLS #, Licensed loan officer.
• Proven history of originating purchase loans.
• Minimum 3 years of experience as a licensed mortgage originator.
• Exceptional verbal and written communication skills.
• Willingness to use video conferencing daily.
• A college degree is strongly preferred.
• Proficient technical skills (Microsoft or Google Suite, experience using a CRM to manage leads, etc.)

About Company: We are a high-paced Mortgage company, and our goal is to provide exceptional customer service. We don't just sell real estate, we work hard to make sure our customers get the best lending experience. Our staff of agents always looks forward to gaining customer trust and helping them to discover the smarter way to buy a home.

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