Job Description

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary:

Responsible to support online sales team and assist all divisions with email and phone leads overflow, including follow up directly with the potential buyer to assess preferences and needs; primary goal to support Internet Sales Managers across the company. The secondary goal is to discover needs of potential buyers, scheduling of appointments at preferred market, and transition leads to appointments. Requires the ability to build solid relationships with customers utilizing strong sales and customer service skills. Also requires knowledge of each market, homes, and communities and the ability to deliver accurate and educational information.

Duties and Responsibilities:

• Responsible for timely response to all routed calls immediately; using problem solving, customer service and communication skills to excite potential buyers.
• Ask appropriate questions to understand and uncover buyer preferences; seeks out additional prospect information to assist in determining appropriate product, pricing, time frame and location. Builds relationships with potential buyer via both phone and email.
• Demonstrates knowledge and provides material/information on M/I Homes’ product features, benefits, communities, and home designs.
• Enters and manage leads in CRM database, follow up on initial contact.
• ·Schedules appointments with New Home Consultant for meetings with potential homebuyers and/or performs handoff to local Internet Sales Manager.
• Provides feedback on lead quality, objections, and market demands. Tracking call activity, handoff, and appointment conversions.
• Participates in ongoing training (weekly team calls, monthly training, one-on-one coaching, etc.)
• Assist with special projects as requested and perform additional duties as required.

Requirements

Minimum Education Experience:

Associates Degree or 2 Yrs of Online Sales/Customer Service Experience

Skills and Abilities:

• Provide world-class service to homebuyers and online sales team.
• Decisiveness and good judgment, problem-solving and analytical skills.
• Maintains a positive, empathetic, and supportive attitude – team player partnering with each ISM.
• Excellent verbal and written communication skills for daily high interaction with potential buyers; much of the day spent talking on the phone.
• Interpret, analyze, and evaluate given information to determine best option for potential buyer.
• Self-motivated with persuasive, enthusiastic and customer-service oriented personality and good organizational skills; detail-oriented aptitude.
• Basic understanding of digital marketing, online sales process, and customer management database.
• Ability to work independently from home.

Working Conditions:

• Based out of one of our current homebuilding markets.
• Occasionally overnight travel.

Benefits

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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