Job Description

Position Summary

This role supports our Guardian network of providers by providing exceptional service to all contacts from our external partners and internal associates with prompt and accurate processing of applications and maintenance of records. This role requires working collaboratively with other departments to ensure growth and stability of the provider network.

You Have:

Functional Skills

• Ability to adapt to changing business priorities and environment.
• Ability to build and maintain collaborative working relationships across business functions
• Clear verbal and written communication skills
• Ability to work as a team and independently
• Ability to represent Guardian in a professional manner
• Ability to work in a production and quality driven environment
• Ability to make decisions using sound judgement

Leadership Behaviors:

• Continuously strives to provide superior products and customer service
• Shares ideas and perspectives about increasing effectiveness and efficiency
• Demonstrates self-awareness and embraces feedback
• Takes ownership of personal growth and development
• Embraces change

Position Qualifications:

• High School Diploma or equivalent
• Knowledge and familiarity with Microsoft Excel, Outlook
• Experience in Web based systems
• Experience in working between multiple systems

You Will:

• Review new applications, request missing documentation and enter data into multiple processing systems
• Review and update records, provide reports and respond to inquiries from multiple email boxes
• Support the India Network Services team members with training of new work types and provide guidance as a Subject Matter Expert
• Assist with testing, troubleshooting and resolution of complex inquiries concerning Guardian’s rental partners
• Respond to internal requests providing less than 48 hours turnaround from CRU for provider record discrepancies
• Process the returns from the India Network Services team in Simon and I process
• Assist in writing and publishing new and updating workflows in IMS
• Review kick outs from Swiss Post scanning, providing direction and updating of BRD
• Make outgoing phone calls to providers to verify data from claims, and with provider inaccuracy reports
• Routinely clean up provider records for integrity of data and compliance regulations
• Assist Team Leader with escalated inquiries, resolving and providing status
• Specialty project work outside normal scope of day-to-day functions, including generating rosters, making external phone calls, and mandatory updates as provided by contracts and compliance

Location & Travel:

• Preferred location is Guardian's Bethlehem, PA Office (hybrid work arrangement). Will also consider qualified applicants in other U.S. locations.
• No regular travel associated with the position, although there may be an occasional work-related trip (once or twice per year).

Salary Range

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts – flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Equity & Inclusion

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:

• Employee Resource Groups:

• Colleague Connection Committees

• Community Involvement Committees

A culture that encourages colleagues to bring their authentic selves to work

• Voluntary self-ID

• Pronunciation and phonetic spelling of names

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

applicant_accommodation@glic.com

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

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