Job Description

Summary

Summary

The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis, and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.

Responsibilities

• Ensure all aspects of hotel accounting are processed correctly and accurately recorded, protecting the brand and assets against liability and fraud.
• Audit, balance, post, and report on front desk and rooms transactions.
• Ensure hotel occupancy is maximized and that all guest accounts are checked in correctly. 
• Run the night audit final, after ensuring all transactions are accurate.
• Attend to guest needs at the front desk and provide management presence. 

Qualifications

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

• Guest Service Experience preferred.

• Computer knowledge/skills required.

• Flexible and long hours are sometimes required.

• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Late/Overnight shift

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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