Online Customer Support-Laboratory Express Job at Laboratory Express, Birmingham, AL

WW9XQU1xMjBBNENkbzJmaW52dkltUHdLalE9PQ==
  • Laboratory Express
  • Birmingham, AL

Job Description

Online Customer Support - Laboratory Express

$27-32/hour | Full-time | Remote | Training Provided

About the Role

Laboratory Express is seeking experienced Online Customer Support professionals to provide premium service to healthcare providers and patients. Earn top-tier compensation while working from home in this essential healthcare support role.

Key Responsibilities

  • Provide expert customer support via email, chat, and online ticketing systems
  • Assist healthcare providers with complex laboratory test ordering and coordination
  • Handle escalated patient inquiries regarding test results, billing, and insurance
  • Process insurance authorizations and resolve coverage issues
  • Coordinate with laboratory teams to resolve technical and logistical challenges
  • Maintain detailed case documentation in customer relationship management systems
  • Train and mentor junior customer support team members

Requirements

  • High school diploma required; Associate's or Bachelor's degree preferred
  • Minimum 2-3 years customer service, healthcare, or technical support experience
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities and ability to handle complex situations
  • Experience with CRM systems, ticketing platforms, and healthcare software
  • Self-motivated with proven ability to work independently in remote environment
  • No laboratory experience required - comprehensive training in laboratory operations and medical procedures provided!

Remote Work Requirements

  • Dedicated professional home office space free from distractions
  • High-speed internet connection (minimum 50 Mbps recommended)
  • Computer provided by Laboratory Express or meet technical specifications
  • Ability to maintain consistent schedule and reliable attendance
  • Must reside in authorized work-from-home states

Job Tags

Full time, Remote work, Work from home, Home office,

Similar Jobs

Sherman Associates

Security Guard - Riverside Plaza Job at Sherman Associates

 ...Security Guard - Resident Services Officer (RSO Staff I) Twins Cities Metro Area - Riverside Plaza Starting Pay: $20/hr + full time benefits Schedule Availability: Full time - (40 hours a week) Shifts Available ~ Wednesday - Sunday, 4 pm - 12 am (midnight... 

Seva Hospitality

Marriott Hotel General Manager Job at Seva Hospitality

 ...company. Job Description At SpringHill Suites by Marriott , were committed to making travel an elevated experience. We...  ..., Vision, and a rewarding bonus structure. Upon opening the hotel, as a General Manager you will: Oversee all aspects of operations... 

Drake Cooper

Integrated Producer Job at Drake Cooper

 ...Drake Cooper is on the lookout for a bold, forward-looking Integrated Producer to join our team. What Youll Do: As an Integrated Producer, youll wear both agency and line producer hatsoverseeing projects from concept to final delivery. Youll work hand-in-hand... 

Domino's Franchise

Part Time Delivery Driver Job at Domino's Franchise

 ...professional company, striving to be number one in carryout, delivery, customer service, sales... everything! While the entire...  ...doorsteps. For this role specifically, we are looking for part-time drivers who mostly work during our busiest hours, around dinner time... 

Lensa

Home Office Rotational Development Program Job at Lensa

 ...the firm is committed to helping more people achieve financially what is most important to them. Team Overview The Rotational Development Program (RDP) provides a combination of rotational assignments, mentoring, and coaching to build a broad range of experience...