Job Description

 

 

• We are hiring immediately for a full time OVERNIGHT GUEST SERVICES AGENT  position.
• Location : Marriot Marquis - 1535 Broadway, New York, NY 10036.  Note: online applications accepted only .
• Schedule : Full time schedule. 10:00 pm to 6:00 am, days may vary. More details upon interview.
• Requirement : Previous experience working in a hotel environment is preferred.
• Perks: Free uniforms, willing to train, uniform jacket provided, and free shift meals!
• Pay Range: $32.00 to $35.00  

*Internal Employee Referral Bonus Available

 

Additional Responsbilites:

 

• Check room set-up before function start time to ensure BEO directions are properly followed including but not limited to furniture placement, tablecloths, silverware settings, napkins, and centerpieces
• Meet group coordinator/host(ess) before functions, make introductions, and ensure that all arrangements are agreeable including but not limited to timing and guarantees of food and beverage, set up details, steps of service, the meeting agenda, and details of the agenda
• Read and analyze banquet event orders (BEOs) and flow sheet to gather guest information, determine proper setup, timeline, specific guest needs, buffets, action stations, etc. and collaborate with all event staff to accommodate client and guest requests
• Ensure banquet staff is ready to begin on time and according to plan. Report any deviations from the plan to the Banquet Managers
• Demonstrates confident knowledge of the hotel, its resources, and services and confidently demonstrates the ability to and its ability to impact interactions with clients and guests

 

We Make Applying Easy!  Want to apply to this job via text messaging? Text JOB to 75000  and search requisition ID number 1343078. 

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:

 

Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

Job Summary

Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. 

Essential Duties and Responsibilities:

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalate for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. 

Union Square Events maintains a drug-free workplace.

Req ID: 1343078 

[[filter4]]  

 

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job Tags

Full time, Local area, Immediate start, Shift work, Night shift,

Similar Jobs