Job Description

Family Service Agency is an equal opportunity employer.

Overview:

Receptionist(s) act as the first point of contact for clients, volunteers, and donors when contacting the agency. The goals of this position are to enhance relationships for agency stakeholders through efficient, friendly service, assist in maintaining a positive client experience, and act as general support for the Agency.

Schedule:

Monday - Thursday, 1:00pm - 8:00pm

Responsibilities:

• Route all agency phone calls and answer basic inquiries about the agency.
• Schedule current clients for counseling appointments
• Assist in the maintenance of client clinical files and policies pertaining to client services
• Check in clients and collect payments
• Properly open and close agency depending on assigned shift
• General support for agency as assigned by agency Directors
• Work cooperatively with other program employees and agency employees as a whole to ensure the best quality service to our clients.
• Demonstrate excellent customer service skills

Requirements:

• COVID-19 vaccination is required
• Reliable transportation is required
• Must be willing to undergo background checks
• Documented experience providing direct service to clients
• Knowledge of Microsoft Office Suite
• Must possess ability to maintain confidentiality and abide by HIPAA
• Bilingual is a plus!

Education:

• High school diploma or equivalent

Family Service Agency has proudly served DeKalb County since 1956, and we are home to five social service programs dedicated to strengthening people and communities through hope, healing, empowerment, and engagement.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• No weekends

Work Location: In person

Job Tags

Similar Jobs