Job Description

About the Company:
iHeal is a fully online Christian direct specialty care private practice dedicated to delivering high-quality, patient-centered healthcare. Our mission is to empower individuals to achieve optimal health by addressing the root causes of illness. We focus on complex conditions like Lyme disease, mold toxicity, hormonal imbalances, and more, blending functional medicine with traditional approaches.
Website: iheal.co

Job Summary:
The Patient Care Advocate serves as the first point of contact for patients and plays a pivotal role in ensuring a positive experience. This administrative position requires excellent communication and organizational skills to manage patient inquiries, scheduling, and other essential front-desk responsibilities. You will provide empathetic, professional, and efficient support to patients while maintaining accuracy in administrative tasks and contributing to a seamless patient journey.

Key Responsibilities:

• Patient Support:
  • Serve as the primary contact for patient inquiries via phone, email, and online portals.
  • Provide information about services, appointments, and administrative processes.
  • Address patient concerns with empathy and professionalism.
• Scheduling and Coordination:
  • Manage appointment scheduling and rescheduling.
  • Coordinate with clinical staff to ensure smooth patient care transitions.
• Administrative Tasks:
  • Maintain and update patient records in EHR systems.
  • Process new patient intake forms and documentation.
  • Assist with billing inquiries and payment processing.
  • Order Supplements according to treatment plans and refills.
  • Assists with office maintenance as needed.
• Team Collaboration:
  • Act as a liaison between patients and clinical staff.
  • Support administrative projects and tasks as needed.

Qualifications:

• Required Education and Experience:
  • High school diploma or equivalent.
  • 1-2 years of experience in customer service or healthcare administration.
• Preferred Qualifications:
  • Experience in a healthcare or integrative medicine setting.
  • Familiarity with electronic health records (EHR) systems.
• Technical Skills:
  • Proficiency in Microsoft Office Suite and online communication tools.
  • Ability to quickly learn new software systems and processes.

Skills and Attributes:

• Strong organizational skills and attention to detail.
• Exceptional interpersonal and communication skills.
• Empathy, patience, and professionalism in all interactions.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• A proactive approach to problem-solving and improving workflows.

Work Schedule:

• Full-time position / Hourly-paid
• Flexible working hours: Monday through Friday, 8 AM – 5 PM CST (1h lunch time included) (with some flexibility based on patient needs).
• Occasional on-call or weekend requirements.

Compensation and Benefits:

• Salary: Competitive and commensurate with experience. $15/h
• Benefits:
  • Ambulatory care for direct family with Dr. Everett
  • Paid time off (PTO) and sick leave.
  • Continuing education and training opportunities.
  • Remote work stipend for equipment and setup.

Employment Type:

• Full-time.

Remote Work and Location Requirements:

• On-Site / Hybrid position.
• Applicants ideally to reside in the Greater Houston Area, preferably Katy or its surroundings, where iHeal operates. Virtual candidates will be considered.

Job Tags

Hourly pay, Full time, Private practice, Remote job, Flexible hours, Monday to Friday,

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