Job Description

Squirrel Hill Health Center (SHHC), is a Federally Qualified Health Center (FQHC), seeking a Patient Advocate for our Primary Care Team. The Care Team Patient Advocate will collaborate with primary care team members to support high-quality, well-coordinated, patient-centered care for patients and their families/caregivers/support systems. ​ The Patient Advocate will support the assigned primary care teams in various capacities. ​

Essential Support Functions: ​

• Referral Management: Review referral orders, ensure necessary documentation, and manage closed loop referrals. ​
• Order Tracking & Follow Up: Track and follow up on specialty referrals, imaging, and other orders. ​
• Prior Authorizations: Communicate with payers/health plans and external agencies for timely prior authorization processes. ​
• Patient Scheduling & Reminders: Assist with patient scheduling and communication to promote continuity of care. ​
• Patient Communication & Engagement: Interact with patients to understand and address needs, identify SDOH risk factors, and connect patients to appropriate services. ​
• Care Gap Closure: Promote closure of Care Gaps through targeted communication campaigns and patient engagement strategies. ​
• Data Collection & Reporting: Provide routine data and reporting to demonstrate performance, quality, and value. ​
• Care Team Support: Collaborate with care team members and maintain accurate documentation in EMR and other HIT systems. ​
• Professional Relationships: Establish and maintain effective working relationships with internal and external customers. ​
• On-site Work: Required to work on-site when necessary, as determined by the supervisor. ​
• Other Duties: Perform other duties as assigned. ​

Operational Excellence: ​

• Maintain a professional, positive, team-oriented attitude. ​
• Provide a positive patient-centered experience. ​
• Prioritize patient safety. ​
• Adhere to professional scope of duties and responsibilities. ​
• Maintain up-to-date knowledge of Squirrel Hill Health Center’s policies and procedures. ​
• Create and maintain an efficient, productive work environment. ​

Relationship Management: ​

• Collaborate with practice providers, clinical staff, ancillary care teams, patients, and families/caregivers. ​
• Engage others and model positive behaviors of team-based care philosophy. ​

Qualifications / Position Requirements: ​

• Preferred: ​
  • Previous healthcare experience ​
  • Experience with electronic scheduling systems ​
  • Experience with electronic medical record systems ​
  • Familiarity with basic medical terminology ​
  • Basic knowledge of healthcare insurance (benefits, authorizations, and referrals) ​
  • Basic knowledge of healthcare-related data and reporting ​
  • Bilingual (Spanish/English) ​
• Required: ​
  • All CDC recommended immunizations, including updated COVID-19 vaccines ​
  • Must be 18 years or older ​
  • High School Diploma or equivalent ​
  • Ability to perform routine assignments independently ​
  • Attention to detail and organizational skills ​
  • Excellent verbal and written communication skills

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