Job Description

Full Time Days; 8am to 4:30pm

JOB SUMMARY:

• The Patient and Family Advocate is dedicated to improving the patient and family experience through the investigation of patient/family complaints concerns and other feedback received. The scope of these duties extends to the inpatient outpatient and offsite clinical areas. The incumbent is responsible for providing assistance/support as needed with patients families and staff that are in contact with the Patient Experience department with a focus on proactive rounding service recovery and mitigation of concerns.

ESSENTIAL FUNCTIONS OF THE JOB:

• Investigates patient and family concerns provides crisis intervention and mediation for complex situations throughout SRH including dialogue with patients and families and facilitation of family meetings/care conferences.
• Responds to patient/family complaints and grievances verbally and in writing on behalf of SRH and ensures regulatory compliance throughout the process.
• Works closely with the medical staff nursing and leadership to achieve resolution of the concern at the most appropriate level within the organizational structure.

Qualifications :

MINIMUM EDUCATION EXPERIENCE AND LICENSE/CERTIFICATION REQUIRED:

• High school diploma required. Bachelors degree in healthcare related field communications psychology or comparable preferred.
• Two years of experience in a healthcare environment required.
• Working knowledge of personal computers and Microsoft Office suite required.
• Excellent verbal and written communication skills including ability to synthesize the facts of an investigation and respond with compassion on behalf of SRH.
• Must be detail oriented organized and have the ability to multitask.
• Must possess excellent interpersonal conflict resolution and problem solving skills while working in a fastpaced environment.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $21.753$26.587

Other Compensation (if applicable):

Remote Work :

No

Employment Type :

Fulltime

Job Tags

Similar Jobs