Job Description

Bringing brilliance to every doorstep—one package at a time!

Brilliance.com is looking for a detail-driven Picker/Packer/Shipper to ensure customer orders are processed with speed and precision. If you're organized, thrive in a fast-paced environment, and take pride in accuracy, we’d love to have you on board.

Key Responsibilities:

• Order Processing: Accurately pick, pack, and prepare customer orders for shipment.
• Inventory Management: Track stock levels, report discrepancies, and assist with restocking.
• Shipping Coordination: Prepare shipments, generate labels and tracking info via Parcel Pro or similar systems., and work with carriers (FedEx, UPS, DHL, etc.) to ensure on-time deliveries.
• Carefully manage small, or fragile items to ensure secure packaging and shipment.
• Quality Control: Inspect items for accuracy and defects before shipping.
• Warehouse Organization: Maintain a clean, safe, and efficient workspace.
• Documentation & Reporting: Maintain order logs, update shipment records, and communicate with internal teams regarding order status.
• Customer Order Support: Work closely with customer service and sales teams to resolve order-related issues. Handle daily office tasks such as responding to emails, answering calls, checking voicemails, and following up with clients.

Qualifications & Requirements:

• Minimum 1 year experience in order fulfillment, warehouse operations. (eCommerce logistics is a plus).
• Strong attention to detail and organizational skills.
• Ability to work efficiently in a fast-paced environment.
• Works efficiently to meet tight shipping deadlines.
• Basic Computer Skills – Ability to use order management systems (WMS), shipping software (Parcel Pro, FedEx, UPS), and barcode scanners.
• Familiarity with Google Workspace (Sheets, Docs, Drive) or similar productivity tools.Google Workspace (Sheets, Docs, Drive) or similar productivity tools.
• Comfortable with physical tasks and standing for extended periods.
• Strong communication and teamwork skills.

Preferred Skills:

• Experience with eCommerce platforms (Shopify, Magento, etc.) and fulfillment software.
• Familiarity with barcode scanning and warehouse management systems.
• Basic knowledge of shipping regulations and logistics best practices.

Terms:

• $40,000.00 - $47,500.00 per year (negotiable).
• M-F, weekends as needed.
• 8-hr shift.
• 401(k).
• Health insurance.
• Paid time off.
• 5 Paid Vacation Days (after one year of employment).
• Paid Legal Holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.)

About Us:

Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

Why Join Us:

• Job Stability: Over 35 years of market success, offering long-term security.
• Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
• Be part of a growing, innovative company in the fine jewelry industry.
• Competitive opportunities for skill development and career advancement.

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