Job Description

• Hire, train, develop, and manage a part-time and on-call staff of 3-5 and a student staff of 9-15.
• Oversee all systems related to processing and distributing printed materials and mail, both on- and off-campus, and establish procedures to maximize postal savings and efficiency.
• Ensure appropriate staffing during peak times, such as the start of the academic year.
• Manage on-campus printing services and collaborate with external vendors to ensure quality, timeliness, and cost-effectiveness.
• Oversee and maintain the fleet of Multi-Functional Devices, coordinating with vendors and IT when needed.
• Manage the PaperCut software, including user accounts, troubleshooting, and integration with the college system.
• Oversee Post Office software solutions and handle bulk mail permit reconciliation.
• Coordinate with Amazon for locker installations.
• Administer and manage the printing and mailing services budget.
• Monitor project deadlines and coordinate jobs to meet college schedules, including special events.
• Handle customer complaints and oversee documentation and record-keeping for Print and Postal Services.
• Communicate with the campus community regarding print shop services and ensure compliance with the College's Visual Identity and copyright laws.
• Provide campus box (CB) numbers for new faculty, staff, and students, and manage updates for mailroom boxes.
• Sort and deliver incoming mail, and act as a substitute mail courier as needed.
• Assist customers with USPS regulations and ensure compliance with postal requirements for parcels and mail.
• Sell postage to campus and community customers when needed and manage account billing.
• Balance the clerks' drawer, office safe, and department accounts monthly.
• Participate in developing operational goals and procedures to improve efficiency.
• Address customer inquiries and resolve complex postal or mail-related issues.

About Connecticut College

Connecticut College is a private liberal arts college in New London, Connecticut with a total undergraduate enrollment of over 1,700 students.

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