Job Description

OP is currently seeking a Product Operations Project Manager who will work on projects that will help drive growth, engagement, and quality of the products. We are looking for experienced professionals with a strong background in program/ project management, excellent communication skills, and a proven ability to build and maintain relationships with global stakeholders. Your role involves aiding in planning, executing, and monitoring projects, possibly developing plans, tracking progress, and updating stakeholders. The ideal candidate will promote cross-functional engagement and communicate program progress to key stakeholders.

Additionally, we seek someone who has a passion for diving deep to understand where and how these are manifesting on our platforms. This individual has a demonstrated ability to leverage large data sets and advanced tooling. They also will have strong analytical & investigative skills and should be comfortable with ambiguity and experimentation.

Responsibilities:

• Support project scope, develop and execute project plans for supported programs.
• Drive effective, concise, and persuasive program communications/collaboration, including root cause analysis, internal/external escalation coordination, communications to leadership, and business recommendations for broader stakeholder groups.
• Identify gaps in strategy, systems, and processes to support growth at scale.
• General program management to define project scope, develop and execute plans, and drive risk and compliance activities.
• Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders.
• Adapt to changing requirements and prioritize escalation requests effectively.
• Strong analytical and investigative skills, experience leveraging large data sets and advanced tooling.

Minimum Qualifications:

• 8+ years of experience in operations for a tech company, consulting, operations, or similar roles.
• Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement.
• 5+ years of project or program management experience in a corporate environment.
• Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally.
• Ability to make judgments under tight deadlines and competing priorities.
• Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting, and operational decision-making.
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others.
• Experience communicating effectively via various formats, time zones, and audiences, including within operations teams and across with key stakeholders and senior leadership.

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including but not limited to location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:

• Participate in OP monthly team meetings, and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

About us:

OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields - including AI, cyber security, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology.

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