Remote Client Support Representative Job at Luxury Presence, Remote

YkkyQ01LdTNBNFNSb0dQa20vL01uL29IaUE9PQ==
  • Luxury Presence
  • Remote

Job Description

Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve our clients. Since launching in 2016, Luxury Presence has been trusted by over 50,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents.

We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.

In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses.

*** Must be willing to work 9am-6pm PST ***

Essential functions of the role include

  • Live chatting with clients to assist them in real time
  • Answering incoming calls to resolve client questions and returning voicemails
  • Emailing with clients and providing them with frequent updates
  • Reporting technical issues to the product team
  • Supporting and assisting your teammates

You’re gifted at

  • Commanding software e.g. Salesforce
  • Building beautiful websites
  • Leading customers through software training
  • Communicating complicated technology to clients with expertise ranging from novice to advanced
  • Being a team player

You have

  • 2-5+ years of experience working in customer service; website or real estate experience a plus
  • A deep sense of empathy for customers
  • The ability to be an out-of-the-box thinker and be resourceful
  • The drive to solve client problems with a high degree of quality and efficiency
  • A can-do attitude and brings positive energy to every task and interaction

You command

  • Teaching and helping customers
  • Curiosity: you love to dig into problems and find solutions
  • Start-up hustle & teamwork
  • Project management

$21.63 – $24 an hour

Plus a 20% bonus divided and paid out in quarters based on performance.

Who we are: Luxury Presence is the real estate industry’s most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 50,000 agents in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry’s most powerful brokerages.

The Los Angeles-based SaaS company raised $25.9 million for its Series B round and recently announced $19.2M Series B-1. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors.

Jobicy job ID: 71475

Job Tags

Remote job, Full time,

Similar Jobs

Lensa

Home Office Rotational Development Program Job at Lensa

 ...the firm is committed to helping more people achieve financially what is most important to them. Team Overview The Rotational Development Program (RDP) provides a combination of rotational assignments, mentoring, and coaching to build a broad range of experience... 

Drake Cooper

Integrated Producer Job at Drake Cooper

 ...Drake Cooper is on the lookout for a bold, forward-looking Integrated Producer to join our team. What Youll Do: As an Integrated Producer, youll wear both agency and line producer hatsoverseeing projects from concept to final delivery. Youll work hand-in-hand... 

Sherman Associates

Security Guard - Riverside Plaza Job at Sherman Associates

 ...Security Guard - Resident Services Officer (RSO Staff I) Twins Cities Metro Area - Riverside Plaza Starting Pay: $20/hr + full time benefits Schedule Availability: Full time - (40 hours a week) Shifts Available ~ Wednesday - Sunday, 4 pm - 12 am (midnight... 

Sanford Health

LPN - PRN - LTC Job at Sanford Health

 ...Department Details Join our team as a PRN LPN! - $28+ per hour, depending on...  ...in establishing and maintaining effective working relationships with resident, health care...  ...time off package to maintain a healthy home-work balance. For more information about Total... 

City of Lake Charles

Recreation Summer Worker Job at City of Lake Charles

 ...Job Title: Recreation Summer Worker We are seeking Recreation Summer Workers to join our team for the upcoming summer season. This role provides a fantastic opportunity to engage with community members, lead recreational camp activities, and gain valuable experience...